The Customer Service Representative is an important first point of contact for our customers and partners. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing customers that we provide unsurpassed service right from the start.
Responsibilities:
- Respond to incoming phone calls
- Call prospective customers
- Coordinate work efforts with other team members to achieve an efficient work flow within the office
- Answer customers' questions via social media and applications of the business
- Dispatch drivers to calls as they are received, using the information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
Requirements:
- Effective and professional communication via email, telephone, and text
- Good general computer skills with the desire and ability to learn software applications
- Upbeat personality that is driven for success
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 42 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person