Barnhill Supply is a small but growing company that manufactures and distributes industry-leading chimney products to companies throughout central Kentucky and the surrounding regions. Our sustained growth is a direct result of our commitment to customer satisfaction that begins with hard-working, responsible individuals, a professional reputation, and high-quality products. We are currently seeking an honest, self-motivated, reliable individual to join our team in Midway, Kentucky as a Customer Account Coordinator. We want the best and brightest candidate who desires to be in a vital role in an entrepreneurial environment where your actions have a direct impact on our success. We are a B-to-B business whose customers range from industry novices to long-time experts and our Customer Account Coordinator must be able to grasp technical concepts quickly, apply critical thinking to fast-developing situations, and maintain a high level or rapport with all of our customers.
Experience is not necessary for this position, but it could be helpful. The ideal candidate:
- Attentive to detail in all areas of work
- Loves to take on challenges. A tough problem that may be a struggle for others is seen as an opportunity to rise to the top.
- Is clear, thoughtful, and succinct in all communication; both with customers and coworkers.
- Has some level of acumen related to construction, manufacturing, and technical requirements.
- When under pressure in potentially stressful situations, thinks clearly and maintains positivity, professionalism, and poise.
- Takes pride in a job well-done
- Energetic, hard worker who always strives for excellence
- Genuinely kind, honest, and humble
- Great listener
- Excellent command of the English language, both verbal and written
- Communicates in a professional and courteous manner at all times
- Able to build customer relationships with a variety of personalities
- Adept at prioritizing and managing tasks
As Customer Account Coordinator you will be responsible for all aspects of customer accounts including:
- Communicating with new and existing customers via phone, email, and in-person
- Receiving and processing customer orders
- Providing quotes for custom product requests
- Providing consistent, timely, and accurate order status to customers
- Collaborating with team members to resolve customer issues when they arise
- Accurately transcribing data when needed
- Basic record-keeping
- Maintaining positive relationships with all customers
In addition to these responsibilities, the Customer Account Coordinator will also be involved in identifying opportunities for improvements, developing standard work practices, maintaining a clean and professional work environment, and performing a variety of unique tasks as necessary in a small business environment.
What is required:
- Excellent verbal and written communication skills
- Effective time management and organization
- Solid understanding of basic geometry and math
- Working knowledge of Microsoft applications, esp. MS Excel
Not required, but helpful:
- Basic knowledge of manufacturing and/or construction industry
- Proficiency in Microsoft Excel
What we offer:
- Chance to build a rewarding and dynamic career at a great company
- Medical, dental, vision, life insurance
- 401k
- Paid time off
- Holiday Pay
- 1st shift, M-F schedule
https://barnhillsupply.com/
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Ability to Relocate:
- Midway, KY: Relocate before starting work (Required)
Work Location: In person