Job Summary
Ozark Fluid Power is seeking an Inside Customer Service Representative for our Springdale, Arkansas office. Ozark Fluid Power is a Parker Hannifin distributor with three locations that service Arkansas, Tennessee and Mississippi. Our Inside Sales representatives provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, provide updates on existing orders, escalate shipments when needed, and coordinate with our outside sales force.
Responsibilities and Duties
Inside customer support in all matters relating to customer purchasing needs
Provides pricing, availability, and updates on order statuses
Manage customer orders to ensure they are correct and on time
Follow up on phone calls and existing quotes
Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management
Support for Outside Sales team
Qualifications and Skills
Experience in an inside sales or technical support role in a manufacturing or distribution environment, preferably with fluid power, electrical, or hose & fitting products.
Ability to organize and execute multiple projects concurrently
Excellent communication skills Demonstrable problem-solving and negotiation skills
Experience with hydraulic and pneumatic components preferred
Skilled in Microsoft Office products
Experience with Prophet 21 operating system a plus
Skills:
Works well with others, has a team mentality. Solves problems effectively Effective time management Customer-oriented Self-motivated, able to work independently without close supervision.
Strong work ethic, do what it takes to get the job done-approach while maintaining high ethical standards.
Benefits
We offer a competitive benefits package including 401K, paid medical and dental insurance. Vacation time available after 90 days.
Ozark Fluid Power, Inc. is An Equal Opportunity Employer.
Job Type: Full-time
Weekly day range:
Work setting:
Work Location: In person