Job details
Salary
From $10.25 an hour
Job Type
Full-time
Thrifty Car Rental of Micronesia (Guam) is looking to hire a Car Rental Agent.
We are looking for a full-time Sales Agent who is a team player, works great with people, can multi-task, & has excellent customer service to join our ever growing company! Apply today & join our small but mighty team!
ESSENTIAL JOB DESCRIPTION
1. Provides exceptional customer service to our customers.
2. Maintains a professional appearance.
3. Displays effective verbal communication skills with customers, co-workers, and management.
4. Ensures all vehicles are clean, safe, and prepared according to Thrifty Car Rental’s Standard Operating Procedures.
5. Drives and parks vehicles on the lot as needed and transports vehicles from one point to another.
6. Checks for vehicle damage and ensure features of the vehicles are operational.
7. Details vehicles, washes exterior of vehicles, vacuums, and wipes down the interior ensuring its cleanliness.
8. Inspects vehicle status (rentable/non-rentable) and forwards vehicles needing maintenance and bodywork attention to the appropriate shop.
9. Pre-inspects all clean vehicles interiors, exterior, trunk, windows, dashboard, console, and upholstery, and mark scrapes and dents on the inspection slip prior to customer arrival. Touch up smudges/dusty areas in vehicles that have been overlooked during the cleaning process.
10. Fills fuel tank and checks fluid levels.
11. Performs daily vehicle inventory.
12. Greets and assists customers to and from their rental vehicles and performs the walk-around inspection with customers of the vehicle. Verify if there is new damage to the returning vehicle.
13. Ensures there are no items left behind by the customer. Items left behind by customers must be tagged and turned in to the sales counter for proper handling.
14. Maintains control & organization of the parking lot.
15. Responsible for proper handling of vehicles and keys being turned over and/or picked-up by Thrifty Car Rental staff and/or management.
16. Executes proper turn-over during shift change.
17. Performs requested/scheduled customer pick-ups, drop-offs, and customer assistance when required.
18. Ensures the cleanliness of the service wash bay & shop supplies are stored/organized daily.
19. Reports all incidents to management.
20. Reports to work on-time.
21. Performs miscellaneous job-related tasks as directed by management.
22. Attends departmental & company meetings/events when necessary.
SKILLS & QUALIFICATIONS
1. Must have a valid Driver’s License. (Required)
2. Must be able to safely operate a variety of vehicle sizes whether day or night and in all weather conditions while observing traffic laws.
3. Excellent attention to detail.
4. Ability to work in a fast-paced environment.
5. Must become familiar with all vehicle classes, makes, and models of the rental fleet and educate customers on how to operate the different vehicle features.
6. A self-starter and team player with the initiative to handle a variety of tasks.
6. Must display effective written and verbal communication skills with customers, co-workers, and management.
7. Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs.
8. Must be able to work outdoors year round.
9. Flexible to work all shifts.
WORK ENVIRONMENT
Clean, comfortable indoor setting. Often goes outdoors to inspect a vehicle with customers, but the Sales Agent position is mostly indoors and covering the front desk.
POSITION TYPE
This is a full-time position. Standard days and hours of work are dependent on shift, to include night shift. Current hours of operation is 8am-5pm daily, however there may be scheduled after hours reservations & returns. Employee may be required to switch shifts when needed, work on weekends, & holidays.
EDUCATION AND EXPERIENCE
High School Diploma or equivalent (Required)
Customer Experience a Plus!
WORK LOCATION
This position is in person.
OTHER DUTIES:
This job description is not designed to cover a comprehensive listing of all duties or responsibilities that are required of the employee for this job. Duties & responsibilities may change at any time.
Benefits:
- 401(k)
- Health & Dental Insurance
- Employee Discount
- Paid Time Off
Job Type: Full-time
Pay: From $9.75 per hour
Expected hours: No more than 40 per week
Schedule:
- Evening shift
- Morning shift
License/Certification:
- Guam Drivers License (Preferred)
Work Location: In person