JOB SUMMARY:
- Coordinates and provides for the delivery and/or pick up of supplies and equipment to patients/clients, ensuring that supplies and equipment are in good order and compliant with safety expectations.
- Acts as an On-Call patient/client resource after routine hours based upon department rotation.
- Performs basic "in home" safety assessment and ensures that patients/clients are knowledgeable about product safety.
- Responsible to maintain inventory warehouse, keeping and maintaining clean/dirty equipment - perform the cleaning department procedure and have equipment in the designated area.
QUALIFICATIONS:
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Ability to effectively communicate, prioritize work using fundamental time management, handle multiple tasks and projects dealing with complex patient/family dynamics and work in and support a team environment.
- Associate can deliver care/service appropriate to patients/customers.
- Loads equipment from warehouse on to delivery vehicle, ensuring that all equipment and supplies are clean, free of dust and in good working condition.
- Secures all equipment for transport.
- Picks up equipment from patients/clients, loads equipment following infection control and safety guidelines, delivering and unloading to designated area.
- Instructs patients/clients on the basic use of the equipment.
- Leaves written instruction as well as product literature with the patients/clients. Informs patients/clients regarding hours of operation, on-call hours and contact information.
- Reviews patient/client rights and responsibilities.
- Performs basic safety assessment and ensures that patients/clients are knowledgeable about product safety.
- Obtains patient/client signature on necessary documents. Maintains company vehicle and assures vehicle safety.
- Ensures vehicle maintenance schedule is followed.
- Performs daily vehicle safety checks, keeping interior clean and free of debris, and maintains an organized vehicle inventory.
- Assesses equipment repairs and provides on-site repair when possible.
- Participates in inventory control with the use of Point of Sale
- System and software for HME.
- Ability to process and complete sales orders within designated software.
- Performs other duties as assigned.
EXPECTED BEHAVIORS:
- Follow Patients First Behavioral Commitment, AIDET and customer service training.
- Communicates clearly and effectively with associates and administration.
- Follow all policies and procedures applicable to the organization and department.
- Report any emergency situations to the Director.