Mission: For more than 30 years, Drew CDC has been instrumental in making a difference in the South Los Angeles Community to prepare the children of Watts-Willowbrook, Compton and South Los Angeles to succeed and thereby strengthen our community’s future. We’ve dedicated our mission to providing groundbreaking, innovative, high quality programs that are outcome driven and best practices supported. Our values of accountability, integrity, and respect govern our decision making and ensure that everything we do strives to promote the health and well-being of those whom we serve.
Position Summary: The Case Manager will determine family eligibility and will help eligible parents gain access to child care services and programs; will thoroughly explain the child care services and enrollment process; will assist the program by certifying, re-certify and closing cases in accordance to compliance standards; will certify and authorize child care hours, update family information, approve changes and provide referrals as needed; will provide quality customer service for all clients and internal support departments and external partners, and ensuring accurate and timely entry of data while maintaining confidentiality.
ESSENTIAL JOB FUNCTIONS:
- Conduct the business of Drew CDC in accordance contractual and regulatory requirements with Drew CDC’s Employee Handbook, Title 5 Funding Terms and Conditions, Education Code: Section 8350, DPSS Funding Terms & Conditions and agency Operational Procedures Manuals.
- Perform work to achieve the expected program outcomes, outputs including; maintaining or exceeding the program census targets to achieve the Annual Agency Budget targets, participates in the planning, organizing, and direct activities of the Strategic Plan and other Agency projects, on-going assessment data demonstrating consistency in contract compliance
- Complete certification (including re-certification, extension or changes) of child care cases. Ensure timely communication with partners (DPSS, GAIN and other APPs) to complete case updates as necessary. This includes effectively manage case load, tasks, and documentation collection. Ensure all required documentation is submitted timely and accurately. Ensure that communication is timely initiated for re-certification, including notifying families of potential termination if not in compliance. Complete seamless case transfer requests for out-of-agency transfer, as necessary. Complete seamless transfer to CDE, as necessary.
- Review documents (all incoming mail for re-certification and changes) submitted for accuracy and completeness same day submitted (but no later than 1-business day). Initiate immediate communication with participant when documents are not complete or are incorrect; and document actions in the case record. Complete third party contacts (GAIN, employer, training institutes), as necessary, to assist clients with completing case or to complete necessary verifications.
- Will work in tandem with Intake Specialist to effectively manage an assigned caseload to ensure the timely and accurate delivery of services to program consumers. Troubleshoot and provide technical assistance to clients as needed to resolve inquiries or concerns. Minimize complaints, internal and external, from clients and staff for effective operations of Alternative Payment Services. Work with team to conduct outreach activities to achieve and maintain or exceed annual census targets for each program.
CONTACTS AND RELATIONSHIPS: Department of Public Social Services, Program Consumers (Parents & Providers), Community Resource Agencies
BUDGET RESPONSIBILITY: N/A
MINIMUM QUALIFICATIONS:
- Associate’s Degree (Bachelor’s degree preferred);
- Experience in case management CalWorks/human services/client/vendor management may be substituted for an Associate’s degree (Minimum 4 years’ experience).
- Must have excellent oral and written communication skills and strong computer skills.
- Ability to quickly learn County/State/Federal regulations for Alternative Payment Program and Child Care Subsidy Program.
SKILLS / KNOWLEDGE / CREDENTIALS:
- Excellent customer service skills and experience with a diverse client base;
- Strong time management and organizational skills
- Ability to prioritize work;
- Ability to handle multiple projects and meet deadlines;
- Ability to maintain confidentiality;
- Working understanding of CareControl 3 (CC3) or similar case management software;
- Ability to interpret government contracts in practical applications;
- Ability to apply program guidelines and follow procedures;
- Detail-oriented & self-motivated.
FLSA Status: Regular, Full-time, Non-Exempt
Disclaimer: The above information regarding this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties, responsibilities, and qualifications of employees assigned to this job.
BENEFITS AT A GLANCE
Health & Welfare Benefits:
- *Medical
- *Dental
- *Vision
- Life Insurance (100% Agency Paid)
- Long Term Disability Insurance (100% Agency Paid)
- Short Term Disability Insurance (100% Employee Paid)
- FSA- Flexible Spending Accounts (Medical, Dependent Care, Commuter)
- 403b Retirement Plan
- Twelve paid holidays per year
- Two Floating Holidays per year
- Nine accrued paid sick days per year (rolled over up to a maximum of 18 days)
- Winter Break-December 25 - January 1
- Up to 20 days of accrued paid vacation days per year based on tenure
- *The Agency pays 85% of the premium cost for employees and a generous portion of the premium cost for dependent coverage.
Job Type: Full-time
Pay: $22.91 - $27.72 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Case management: 1 year (Preferred)
- Microsoft Office: 4 years (Preferred)
- Customer service: 4 years (Required)
- Care Control 3 software: 1 year (Required)
Work Location: In person