The company is located in the Research Triangle Park area of North Carolina. We prefer candidates whose residence is in either the Eastern or Central regions of the United States.
Responsibilities:
- Work closely with the sales departments to collaborate with sales and visit customers;
- Provide effective frontline technical support for customers regarding BMK’s services;
- Answer questions related to workflow, specific operations, result analysis, etc., to support sales order and utilization/revenue growth;
- Coordinate service processes and provide effective technical guidance to customers;
- Provide technical support to the marketing and sales departments;
- Assist the sales team with pre-sales technical activities, participate in various publicity campaigns such as seminars, conferences, trade shows, and other on-site activities in the relevant territories;
- Monitor the competition and market development and report findings back to internal teams;
- Perform other tasks as needed to achieve company goals.
Requirements:
- Ph.D. background in Life Sciences, Biochemistry, Molecular Biology, Genetics, Sequencing, NGS Sequencing or related fields (Essential), with a bioinformatics background preferred;
- General working knowledge of bioinformatics and sequence analysis methods;
- Clear vision and sense of responsibility, willing to provide excellent service to customers;
- Ability to troubleshoot and provide information back to customers in a helpful, courteous, positive and professional manner;
- Good communication skills, able to establish good cooperation relationships with various departments within the company and customers;
- Good written and oral communication skills in English, able to complete training and daily communication;
- Able to adapt to domestic and international business trips;
- Outstanding fresh graduates are also welcome.
Highly desirable:
- Solid background of lab experience in research related field such as plant/animal genomics, microbiology, or human diseases;
- Knowledge and practical experience with NGS platforms;
- Experience in participating in seminars related to NGS industry.
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Compensation package:
Experience level:
- 1 year
- No experience needed
- Under 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Customer service: 1 year (Preferred)
- Next generation sequencing: 1 year (Required)
Ability to Commute:
Willingness to travel:
Work Location: Remote