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Looking to help champion a suite of services that help employers reduce liability, improve morale, and increase profits? Compliance Training Group is seeking an enthusiastic Customer Success Associate ready to maintain and build a portfolio of corporate clients.
What you will do in this position? A lot, you’ll regularly engage clients and educate them on all our products and services. Once you identify the appropriate solution(s), you’ll prepare a proposal and negotiate, as necessary, to close a deal. You’ll also resolve client concerns, researches issues, and make recommendations.
Compliance Training Group is seeking an experienced and motivated Client Success representative to fill the position of Client Success Associate.
Compliance Training Group is based in Santa Fe Springs, California and specializes in offering state-mandated compliance training services and products for employers, on HR-related topics such as sexual harassment prevention, diversity and inclusion, substance abuse awareness, workplace violence prevention, and conflict resolution.
Applicants must have practical experience in business development, preferably with B2B Sales or HR-related services (such as Payroll, Human Resources, HR training, Benefits, HR products, and staffing services.)
Responsibilities include client management and developing new accounts. Selected candidates will work with human resources, business executives, and HR personnel from the small, medium, large businesses, nonprofits, and (Federal, State, County, and City) government agencies. Applicants must be well-organized, articulate, and able to multitask, and meet deadlines.
These positions offer extensive opportunities for professional advancement to manager/VP positions and economic growth. We offer competitive pay (base salary and bonuses), health benefits (dental and vision), and vacation.
DUTIES:
- Respond to prospective client inquiries and create and manage their accounts
- Educate prospective client on state-specific training mandates and make recommendations
- Prepare proposals in a timely manner and negotiate, as necessary, to close a deal
- Work with client to schedule and coordinate their in-person or online training session(s)
- Self-generate new accounts by engaging potential clients
- Contact and revive dormant client accounts and cross-sell services from other departments
- Make dormant account calls.
REQUIREMENTS:
- Minimum of (3) years outside/inside sales expertise selling to C-Level executives is preferred
- Documented record of sales achievements - preferably in an inside sales environment or equivalent
- Strong organizational skills and detail-orientated
- Ability to multitask, meet deadlines, work well under pressure and prioritize work
- Excellent English writing and verbal communication skills
- Proficient in MS Office (MS Word, Excel, Outlook, MS Dynamics CRM)
- 1 - 5 years of formal education or practical experience in business development, sales are a PLUS
- Attend national and local trade shows, conferences, and networking events
- Work independently with limited supervision
- Pass with a successful background screening
We are looking for individuals who:
- Are self-driven, organized, & deadline focused
- Are passionate for continuous learning
- Achieve and/or exceed sales goals
- Can clearly articulate a solution and guide clients on the purchasing journey
- Cultivate and grow relationships
Candidates capable of successfully performing the described duties will be invited to a first-round telephone interview followed by a second-round in-person interview. This is a full-time position requiring 40-hours per week in the office. Please apply with your resume, cover letter, income goals, and availability to start.
Company Profile:
Compliance Training Group (www.ComplianceTrainingGroup.com, a division of Employers Choice Screening / Employers Choice Online, Inc.) specializes in Human Resources and workplace compliance training services and products for executives, supervisors, and employee. These offerings include: "Train-the-Trainer" training; live webinars; Learning Management System (LMS) SCORM files; internal cloud hosted online eLearning and onsite instructor-led training for employers of all sizes; and proprietary eLearning modules for custom program scale-ability, offered in English and Spanish (as well as other languages and for the hearing and visually impaired). Each training session is led by our professional and experienced trainers who offer practical tools through informative and stimulating content aimed at identification and early intervention of potentially disruptive employee conduct. The results are measurable, with employees better able to contribute to the success and productivity of each organization.
www.ComplianceTrainingGroup.com
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
- Sales Support: 1 year (Preferred)
Language:
Work Location: In person