Only candidates with previous Restaurant Experience will be considered with experience listed below.
We are seeking a passionate and experienced Restaurant Maitre d' to join our amazing team at Esteban Restaurant located at the Casa Muras Hotel & Spa. The Maitre d' will be responsible for ensuring exceptional guest service and creating a welcoming atmosphere for our patrons. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you.
Responsibilities:
· Greet guests as they arrive at the restaurant and provide them with a warm welcome.
· Escort guests to their tables and ensure they are seated comfortably.
· Strategically assign tables for VIP and/or special events.
· Manage reservations and maintain an organized seating chart.
· Ensure that all requests and demands are accommodated.
· Walk the floor and check all tables, ensuring needs are met.
· Coordinate with the waitstaff to ensure efficient service and smooth dining experience.
· Handling guest complaints; addressing and resolving guests’ complaints or food service issues promptly.
· Maintain knowledge of menu items, daily specials, and restaurant promotions.
· Collaborate with the kitchen staff to ensure accurate and timely food delivery.
· Oversee the cleanliness and organization of the dining area.
· Liaison between Front of the House and Back of the House.
· Communicate with the kitchen staff and food runners to address any customer related issues.
· Ensure the restaurant is clean and safe from any hazards due to spills or debris.
· Support safe work habits and contribute to a safe working environment at all times.
Requirements:
· Previous experience in a similar role within the hospitality industry.
· Excellent guest service skills with a friendly and outgoing personality.
· Strong communication and interpersonal skills.
· Proficient in using POS systems.
· Ability to handle difficult situations with tact and professionalism.
· Knowledge of restaurant operations, including seating arrangements and reservation management.
· Flexibility to work evenings, weekends, and holidays as needed.
Job Type: Part-time
Pay: From $27.00 per hour
Expected hours: 25 – 35 per week
Benefits:
Shift:
Weekly day range:
Work Location: In person