The Admissions Coordinator is responsible for screens, answers, and inquires by telephone regarding program admissions. Admissions Coordinator answers patient referrals, gathers information on perspective patients, mails information packets, and tours prospective patients and their families. The Admission Coordinator conducts initial telephone screening of potential patients and referents. Admission Coordinator will complete the admission process and documentation.
POSITION REQUIREMENTS/QUALIFICATIONS
1. EDUCATION:
BA or Masters Degree.
2. PREFERRED EXPERIENCE:
At least 1 year of coordinating patient admissions in a chemical dependency treatment setting.
3. LICENSURE/CERTIFICATION:
LAC/CADC Preferred
4. KNOWLEDGE AND TRAINING
REQUIRED AT TIME OF HIRE:
Knowledge of addictions.
Ability to interact with a multi-disciplinary team to assist in facets of the recovery program relating to physical health.
Knowledge of the 12-Step Recovery Program.
Knowledge and competency in problem solving, stress management, ethics and team building.
Knowledge of alcohol and other drugs that includes;
o Alcohol and addictive drugs and their physical, emotional, intellectual, and spiritual impact on the individual.
o Alcohol and addictive drugs and their impact on the family.
o Ability to determine if a medical emergency exists and to take appropriate action, when necessary.
o Knowledge of emergency procedures used in case of alcohol and/or drug overdose.
o Knowledge of First Aid and CPR.
SPECIFIC AREAS OF RESPONSIBILITY TO POSITION
- Conducts initial telephone screening of potential patients and referents to ensure that patients meet admission criteria.
- Meets with patient on admission to conduct face-to-face screening and reports to clinical team, ensuring that patient is appropriate for admission.
- Conducts initial assessment of patient problems and needs and reports to clinical team in order to initiate treatment planning.
- Prioritizes patient needs and issues related to patient orientation.
- Alerts clinical and other staff to any special problems or issues that may affect treatment.
- Takes phone calls of inquiry and effectively answers questions about the treatment program.
- Upon initial contact, provides information to patients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter.
- Completes admission process efficiently and accurately, reviewing documents with the patient so he / she is aware of rights and responsibilities and the nature of the various consents and releases that are being signed.
- Provides patient and family (if applicable) with orientation material that will help them acclimate to the treatment environment and make informed decisions.
- Orientates the patient to the treatment environment with sensitivity to new-patient concerns, including potential physical and emotional discomfort.
- Provides referrals for those individuals who are not eligible for the program.
- Provides tours for prospective patients and their families.
- Arranges for obtaining outside medical records in a timely, efficient manner.
- Makes contacts conscientiously, as necessary, to notify concerned individuals of patient's arrival.
- Represents the program to referral sources, potential patients, and other outside individuals and agencies in a courteous, professional manner that reflects positively on the program and its staff
- Answers telephones courteously and efficiently and directs calls as requested.
- Takes messages accurately and routes them as designated.
- Receives visitors and ensures that they are appropriately accommodated.
- Protects the confidentiality of patients and the privacy of staff.
- Uses computer to type correspondence, reports and other items as requested, ensuring that typing is accurate.
- Notes patient care and environmental issues and communicates with appropriate staff.
- Receives and distributes mail for patients in the facility.
- Maintains assignment boards, bulletin boards, and other communication sources.
- Maintains files.
- Maintains and orders office supplies as necessary.
- Maintains supplies of clinical and administrative forms, ensuring that copies of forms are neat and up-to-date.
- Accepts and utilizes supervision.
- Addresses problems noted by supervisor.
- Performs other assignments as requested by supervisor.
- Demonstrates willingness to accept responsibility.
- Completes all tasks with concern for work quality.
- Protect the privacy of all patient information in accordance with New Chapter Faith Based Recovery’s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principle of professionalism as a health care provider. Failure to comply with New Chapter Faith Based Recovery’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment.
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- May access protected health information (PHI) and other patent information only to the extent that is necessary to complete your job duties. The incumbent may only share such information with those who have a need to know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment or other New Chapter Faith Based Recovery operations.
- Expected to report, without the threat of retaliation, any concerns regarding New Chapter Faith Based Recovery’s policies and procedures on patient privacy and any observed practices in violation of the policy to their supervisor
- Performs other duties assigned.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
Work setting:
Experience:
- ADMISSION or Counseling: 1 year (Required)
Ability to Commute:
- Parsippany, NJ 07054 (Required)
Ability to Relocate:
- Parsippany, NJ 07054: Relocate before starting work (Required)
Work Location: In person