PAID WEEKLY!
Bilingual is a plus!
HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
We are currently looking to add Customer Service Representatives to our team.
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Competitive Pay
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Full-Time
What WE look for in YOU!
We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements:
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Active listener with strong customer service skills.
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Pays close attention to details.
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Able to adapt and respond to different types of personalities.
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Excellent communication and presentation skills.
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Enthusiastic and positive.
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Strong computer skills.
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Ability to multi-task, prioritize and manage time effectively.
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High school diploma or equivalent preferred.
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Customer Service experience.
Job functions:
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Inbound Customer Service Phone Calls
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Outbound Customer Service Phone Calls
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Handling Chats / Text Communication with Customers
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Multi-Screen management
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Multi-line phone operations
- Open and maintain customer accounts by recording account information accurately.
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Identify and assess customer needs to achieve satisfaction.
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Build sustainable relationships of trust through open and interactive communication.
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Provide accurate, valid and complete information by using the right methods and tools.
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Keep records of customer interactions, process customer accounts, and file documents.
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Follow communication procedures, guidelines, and policies.
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Greet customers warmly and ascertain problem or reason for calling.
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Advise on company information.
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Take payment information and other pertinent information such as addresses and phone numbers.
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Answer questions about warranties or terms of sale.
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Inform customer of deals and promotions.
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Basic office functions such as emailing, faxing, filing, etc.
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Other duties as assigned.
Whats in it for you?
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Extensive benefits package:
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Majority of employee Health premiums and a portion for dependents is paid by Company
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Dental and Vision coverage available at minimal cost to employees
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Short-term and Long-term disability options (LTD covered by Company)
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Additional Voluntary term-life coverage options
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401K and Roth options with company match.
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Up to 3 weeks paid vacation
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Weekly pay
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Paid holidays
If you meet the requirements and want to join an amazing team – We would love to hear from you!
When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
Pay: $16 - $20 / hour
Benefits:
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k) matching
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Paid time off
Job Type: fulltime
Education: High school degree
Work location: On-site