Applicants must have at least 1 year of Hotel Front Desk Experience. Hilton ONQ knowledge preferred.
We are currently looking to fill our 7am-3pm shifts and also 3pm-11pm shifts.
Front Desk Agent
Are you known as a ‘People Person’? Do you enjoy making those around you feel comfortable and welcomed? This role is perfect for you! We are looking for caring and responsible people who can make the best first impression to our guests. Working at our front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is pivotal to overall guest experience.
Role Responsibilities:
As a Front Desk Agent you have the responsibility to give our guests the best, award-winning, hospitality experience they can have by:
· Assisting guests efficiently, courteously and professionally at all times
· Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
· Check guests in and out efficiently and in a friendly manner
· Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures
· Be very knowledgeable of Hilton Rewards program and promotions
· Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
· Have full knowledge of hotel safety and emergency procedures
· Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and strategies
· Monitor room availability
· Answer incoming calls in accordance with hotel standards
· Keep lobby and desk area clean and presentable
· Inform management of any guest or systems related complaints or problems
· Communicate with incoming staff and management by completing end of shift reports
Physical Requirements:
· Must be able to work without sitting
· Possess the ability to bend, stretch, twist or reach with your body and arms and work under variable temperatures and noise levels
· Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry push, pull or move objects and must be able to multi-task
Job Type: Full-time
Pay: $13.50 - $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Work Location: In person