Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Company Overview
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
Job Summary
The Beauty Ambassador is responsible for providing Employee Partners with comprehensive and professional retail selling techniques. Also responsible for providing guests with comprehensive and professional product knowledge and make-up applications, reaching daily sales goal, and assisting the Spa close retail sales. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards at all times. Scheduling, dependability, and flexibility are a must. Responsible for assisting all Employee Partners with retail sales training and building. Must maintain strong relationships with consistent follow-up techniques.
Responsibilities
- Understand and abide by TRILOGY and Guerlain Spa policy and procedures.
- Provide guests with a thorough and knowledgeable spa retail experience.
- Provide detailed descriptions regarding all make-up services.
- Demonstrate respect, sensitivity and concern for guest’s needs and concerns with a professional and pleasant manner.
- Setup and break down of designated make-up area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
- Provide spa guests with a tour of spa facilities when needed.
- Interact cooperatively with and with consideration towards guest and co-workers.
- Anticipate guest’s needs and adhere to Guerlain Spa and TRILOGY’s standards for guest service, including FORBES 5 Star Standards.
- Assist in arranging vendor training at-home retail extensions of such.
- Assist in inventory/ordering pars of retail product for their services.
- Complete transactions for retail purchases at POS.
- Communicate any maintenance/general cleanliness issues to Spa Manager on Duty.
- Ensure equipment utilized for treatments in your department is in good operating order.
- Maintain safety and sanitation and disinfection standards.
- Properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
- Follow service rules and regulations under their license in the State.
- Use all PPE and sanitation standards by TRILOGY and the State Governing Body.
- Ability to complete all make-up services offered.
- Decisions of a broad nature are made in accordance with general policy and procedures.
Qualifications
- Must have a High School diploma or equivalent.
- Candidate must be authorized to work in the US.
- Previous supervisory positions held preferred.
- Must have current NY Cosmetology and/or Make-Up Artistry License.
- Must have at least 5 years experience in a retail sales position.
- Must have 3+ years of experience working in sales as a Make-up Artist in an upscale/luxury setting and or department store/branded environment.
- Must have reputable and consistent sales and make-up experience.
- Knowledge of Makeup Artistry.
- Must be able to stand for long periods of time.
- Must be polished, professional, and have a strong command of both written and verbal English.
- Must have a flexible schedule, including days, nights, holidays, and weekends.
- Must be organized, timely and detailed oriented.
- Basic Computer software skills.
Benefits/Perks
- Medical, Dental and Vision (Full-Time Employees only)
- 401K Matching
- PTO – Paid/Holiday Time Off
- VTO – Voluntary Time Off
- Discounts on Retail Products and Spa Services
Compensation: $28.00 hourly + Retail Commission