About us
We are professional, agile, innovative and our goal is to is to ensure that our customers have the best possible experiences through our dedicated and hardworking team members. .
Our work environment includes:
- Modern office setting
- Growth opportunities
Responsibilities:
- Install, configure, and maintain various alarm infrastructures, including fire, burg, access control and various CCTV.
- Monitor and troubleshoot network performance issues, ensuring optimal connectivity.
- Provide technical support to end-users for computer hardware and software related issues.
- Collaborate with cross-functional teams to implement and maintain systems and applications.
- Perform system upgrades and patches to ensure security and efficiency.
- Maintain documentation of processes, procedures, and configurations.
- Respond to support tickets in a timely manner and resolve technical issues.
- Assist in the administration of systems.
Requirements:
- Must have a FAL (Fire Alarm License)
- Proven experience as an Fire / Alarm Technician or similar role.
- Strong knowledge of computer hardware, software, and networking concepts.
- Familiarity with Firelite, Silent Knight, Alarm.com, Brivo, DSC is preferred.
- Understanding of protocols and troubleshooting techniques.
- Experience with firewall configuration and management.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently as well as in a team environment.
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Expected hours: 38 – 42 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Richardson, TX 75081: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Have you installed and managed a wireless point to point system?
- Have you installed an IP intercom system?
- Have you installed CCTV Systems?
- Have you installed Access Control Systems?
- Have you upgraded firmware on servers?
Experience:
- Fire alarm: 5 years (Required)
- Security Alarm: 1 year (Preferred)
Work Location: Hybrid remote in Richardson, TX 75081