CALL CENTER SPECIALIST - FAMILY PRACTICE CLINIC
LOCATION:
1106 Clayton Lane Austin TX 78723
SUMMARY: We are searching for a full-time Call Center Specialist with Medical Terminology preferred to work in our clinic. Our ideal candidate will have great interpersonal communication skills.
SCHEDULE:
Weekdays: 8:00 AM - 5:00 PM
ESSENTIAL FUNCTIONS:
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Take inbound calls.
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Ensure the office has correct demographic and insurance information on file.
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Take messages and route caller to the correct provider.
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Schedule patients for yearly wellness exams.
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Assist patients with scheduling appointments.
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Assist with other departments when requested.
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Proactively implement and execute scheduling processes.
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Comfort patients by anticipating anxieties and effectively answering patient questions.
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Update patient records.
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Follow all HIPAA regulations.
EDUCATION AND EXPERIENCE:
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Preferred: Medical Assistant experience, rooming patients, taking vitals, recording vitals and medical history, assessing and documenting patients’ needs.
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Preferred: Call center experience.
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Preferred: Bilingual
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Excellent computer skills.
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Experience with EMR Systems.
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POSITIVE, professional attitude and code of conduct.
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Attention to detail to schedule patients and communicating scheduling difficulties with the office manager.