Key member of the Customer Service team possessing a superior understanding of customer service responsibilities and process flow who has demonstrated the ability to work independently and is responsible for interacting with high-level customers to provide information in response to inquiries and to handle and resolve complaints to completion.
Days/Hours: Monday, Tuesday, Friday, Saturday and Sunday 4:00pm to 12:30am
Wednesday and Thursday Off
Company Holidays, early dismissals, emergency phone coverage required to work a rotating basis.
Role and Responsibilities: Essential duties and responsibilities include the following. Other duties may be assigned.
· Respond to phone and email customer inquiries
· Enter data into MRI system
· Schedule maintenance, housekeeping and other outside staff and vendor activities
· Follow up on all activities and processes until successfully completed
· Troubleshoot customer service issues
· Provide coverage for team members when needed
· Responsible for VIP accounts as assigned
· Coordinate special key arrangements activities
· Train new members of the Customer Service team
Education and/or Experience Required
High School diploma or general education degree (GED); 2-3 years B2B customer service experience required.
Preferred Skills: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills, both verbal and written; ability to multi-task in a fast-paced environment; computer proficiency.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Work setting:
Work Location: In person