The Customer Service Representative will provide product/service information via customers’ requests to prevent or resolve issues and concerns. The right candidate will maintain an elevated level of professionalism, accuracy, and efficiency while maintaining customer satisfaction with external and internal customers.
Core Responsibilities:
- Manage and direct incoming calls.
-
Assist in processing orders and product shipments for assigned customers.
-
Proactively identify and assess customers’ needs and concerns to achieve satisfaction.
-
Build sustainable relationships of trust through open and interactive communications.
-
Oversee complaints: provide appropriate solutions and alternatives within the appropriate time constraints and follow up to ensure resolution.
-
Follow communication procedures, guidelines, and policies.
-
Submit customer orders accurately using the tools provided to identify the correct product lead time, cost, and other parameters.
-
Meet personal and team sales targets and call handling quotas.
-
Know Enterprise Resource Planning (ERP) systems and practices.
-
Keep records of customer interactions, process customer accounts, and file documents.
Qualifications and Educational Requirements:
-
High School Diploma with (3) years of customer service experience.
-
Type 40 WPM with accuracy.
-
Meticulous, organized, and able to follow tasks through to completion.
-
Excellent listener, time manager, and multi-tasker, with the ability to address demanding situations with patience and professionalism.
-
Business-level written and verbal communication skills.
-
Experience and/or interest in developing new sales opportunities through calls to potential new customers.
-
Works effectively with diverse types of people; builds rapport and enjoys working with others.
-
Works well under pressure and in a challenging environment.
-
Intermediate computer, keyboard, and ten critical skills
-
Computer skills using Microsoft Office, Data Bases, Crystal Reports, or Business Objects.
-
Ability to communicate effectively with all levels of management.
-
Bilingual is preferred but not required.
-
Initiative-taking desire to improve processes within the scope of responsibilities.
-
Bilingual in Spanish preferred.
-
Manufacturing experience preferred.
Physical Demands & Work Environment:
Frequently required to stand; walk; use of hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch or crawl; and to talk; or hear. Ability to lift and/ or move more than fifty pounds. Specific abilities required by this job include close vision, distance vision, color, and depth vision. The noise level in the work environment is usually moderate to occasionally loud. Exposure to allergens such as Soy, Wheat, Tree Nuts, Milk/Dairy, eggs, etc.
Equal Employment Opportunity Policy:
Honeyville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.