About us
We are professional, agile, innovative and our goal is to exceed Customer's Expectations..
**Job Summary:**
We are seeking a highly motivated Customer Experience Specialist who is responsible to provide excellent Customer Experience for the Company’s Clients. He / She should ensure that Customers are well accommodated and informed regarding the products and services of the Company. He / She shall resolve any emerging problems that the Customer might face with accuracy and efficiency.
Duties and Responsibilities:
- Maintains Customer Satisfaction via professional customer correspondence using Amazon Seller Central Portal, email, chat, social media messaging, phone, or any other methods of communication that the Company uses
- Handles all communication with customers on a daily basis, meeting the standard SLA agreed with the company
- Opens and manages cases with Amazon’s Seller Support.
- Manages refunds, returns & replacements.
- Documents all processes and systems into ‘standard operating procedure’ documents.
- Acquires product knowledge to competently assist customers’ questions and concerns.
- Compiles all customer feedback regarding the products and services in extensive reports and present it to the Client
- Based on interaction with the customer makes innovative and helpful suggestions on product or service improvement or development.
- Answers customers’ questions on public Amazon listings following Company’s guidelines
- Manages Social Media Accounts and Amazon Posts
This position offers an exciting opportunity for a dynamic individual to contribute to cutting-edge research projects and drive innovation in the field. If you are passionate about research and possess the required skills, we encourage you to apply for this rewarding role.
Job Type: Full-time
Pay: $10,000.00 - $11,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: Remote