The Memory Care Director assumes authority, responsibility, and accountability for the delivery of cognitive services in Memory Care. In collaboration with the Executive Director, allocates departmental resources in an efficient and economic manner to enable each resident to attain or maintain the highest practical physical, mental, and psycho-social well-being. Collaborates with other departments, professionals, consultants, and organizations, to develop support and coordinate resident care, and to represent the interests of the community.
Develops, maintains, and implements Memory Care policies and procedures that reflect current company standards and Community philosophy of care and practices while maintaining compliance with state and federal laws and regulations. Communicates and interprets policies to Memory Care staff. Monitors practices for effective implementation and achievement of results.
Ensures delivery of compassionate quality care evidenced by adequate services and staff coverage, appropriateness of staff, absence of odors, cleanliness, and apparent maintenance of optimal physical, mental, and psychosocial function.
Reviews 24-hour report from every shift to ensure timely, effective responses to significant changes in condition, transfers, discharges, unexplained injuries, potential abuse or neglect, medication errors, loss of resident property, or any evidence of resident or family dissatisfaction.
Gathers and analyzes facts, assesses situations, develops, and implements appropriate actions to investigate, notify appropriate parties, resolve issues, record facts properly, and prevent future reoccurrence. Communicates findings/results to Executive Director.
Communicates directly with residents, families, medical staff, nursing staff, interdisciplinary team members, and Department Heads to coordinate care and services, improve organization and implementation of plans of care, to maintain quality of care, quality of life, and a homelike environment for all residents.
Monitors staff for compliance with OSHA mandates on workplace safety. Proactively develops procedures and incentive programs to promote workplace safety and safety practices.
Oversees and supervises development and delivery of in-service educational programs designed to equip Memory Care staff with sufficient knowledge and skills to provide the highest level of compassionate, quality of care to each resident to attain or maintain the highest practical physical, mental, and psychosocial well-being.
Consults with Executive Director daily about resident status, census, budget, personnel, and other relevant issues.
Participates in the development of and compliance with the department memory care budget. Provides relevant information to Executive Director regarding departmental needs and status.
Proactively develops positive employee relations, incentive, and recognition programs. Promotes positive interactions. Maintains approachability, strong communication, and interpersonal skills with staff and prompt resolution of issues.
Complies with the Community's privacy practices and procedures related to resident and employee records and all state/federal privacy laws as outlined by HIPAA
Serves as a member of the Interdisciplinary Team.
Attends all mandatory training webinars and TEAMS calls.
Assist with completion of appropriate resident assessment & related documentation before, during, and after move-in.
Collaborates with nursing for weekly staff in-service training.
Collaborates with Wellness Director to develop and maintain appropriate documentation for the neighborhood.
Maintains residents’ records and documentation of services.
Facilitates an environment that promotes the optimal well-being and maintains the highest level of functioning for each resident.
Ensures the needs of each resident are met according to their individualized service plan.
Provides orientation to new residents, families, and employees regarding the Memory Care neighborhood.
Collaborates with the Vice President of Cognitive Care to ensure Memory Care employees are appropriately educated and trained.
Partners with the Wellness Director and Executive Director to address concerns of MC residents.
Communicates with families and/or responsible party regarding the overall well-being of residents residing in Memory Care.
Develops and implements monthly activity calendar for residents based on their varied cognitive level, social history and need.
Schedules and leads the monthly family support group.
Recruits, organizes, trains, and recognizes volunteers to expand and supplement the activity program while including the largest number of residents possible.
Facilitates the involvement of resident families, members of the community and volunteers in activities and events.
Maintains the Memory Care neighborhood in a neat and orderly manner.
Serves on the Community’s Safety Committee.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.