The SASSI Institute is seeking a Customer Service Representative to support our growing infrastructure. A successful candidate must have proven customer support experience or experience as a client service representative. Strong telephone skills, active listening skills, and excellent communication and presentation skills. The ability to multi-task, prioritize, manage time effectively, and work as member of a team are qualities best suited for the position, as well as working knowledge of Microsoft Office suite applications required.
Duties and Responsibilities:
- Manage incoming calls and customer service inquiries
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using departmental Standard Operating Procedures manuals and documentation
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Assist in developing sales leads into becoming new customers
Description
The SASSI Institute develops and licenses psychological questionnaires that can identify people who may have a substance use disorder. Our questionnaires are backed by over 25 years of research, one-to-one customer service and a commitment to quality. The ideal candidate will join us in taking great pride in the work we do to help people who suffer from substance use problems and the professionals who serve them.
This is a full-time position, working Monday through Friday, 9am-5pm. Includes benefits and reports directly to the Director of Customer Service.
To Apply: Please email cover letter and resume to HR@sassi.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Ability to Commute:
- Springville, IN 47462 (Required)
Ability to Relocate:
- Springville, IN 47462: Relocate before starting work (Required)
Work Location: In person