Perform System Analyst functions for development projects.
Participate in a functional capacity in all phases of the Project Life Cycle, including post-production support and ongoing maintenance as required
Develop an understanding of users’ needs and applies it in researching potential solutions
Develop clarification, rationalization, and documentation of project results
Prepare a business case, project charter, project cost justification, RFI, RFP, package selection recommendation, and other project initiation documents in conjunction with business teams
Create process flow and business process diagrams
Analyze and document relevant business processes and requests
Conduct interviews with users to define functional requirements; Perform gap analysis
Participate in integration testing, including development of test plans, test cases and scenarios, and documentation results. Runs test plans in conjunction with user groups
Conduct user acceptance testing on small to medium size projects
Assist in the preparation of end user documentation and training materials
Provide first line post implementation support to users regarding functional issues
Perform data extracts as required
Monitor the daily operational activities of systems and provides support to the end users
Take ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing systems resolutions, including workarounds
Support day to day operations for functional areas
Work in concert with other IT organizational groups to insure a solid support structure for the end user community
Supports business communities across functions.