Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?
If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
OUR NEXT CLASS ANTICIPATED START START IS: Monday, JULY 8, 2024
( date and time subject to change)
Apply now to be considered.
What’s In It For You:
- Competitive hourly wage with free/discounted services
- Award-winning, positive work environment
- Opportunity for advancement
- Employee recognition programs
- 401(k) plan participation
What You’ll Be Doing:
- Resolve routine inbound and limited outbound customer inquiries over the telephone
- Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs.
- Accurately enter service call information including communication of troubleshooting steps performed.
- Responds to customer concerns/requests, explains available options, and meets call quality expectations.
- Promote sales by explaining available services.
- Use provided training materials and job tools to quickly and accurately resolve customer issues
- Other functions that may be assigned
What You’ll Need:
- High school diploma or general education degree(GED) is required
- Basic computer skills are required; multitasking ability and typing skills are necessary for success
- Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
- Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
- Motivated and dependable person with strong work ethic and a high degree of integrity
- Ability to quickly and effectively adapt to changes in the work environment
- Coachable person who is eager to learn new skills and take on new responsibilities
- Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts
What We Are
Armstrong Utilities, Inc. connected our first cable television customers in 1963, in Butler, Pennsylvania. Since that time, we have continued to keep pace with the technological advancements of this ever-changing industry.
Our first customers received nine channels. Today, Armstrong offers consumers hundreds of viewing options, High Speed Internet service, telephone service and a variety of business products, all over our state-of-the-art broadband network.
Throughout our more than 50 years in cable television, Armstrong has been a leader in innovation. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability.
Armstrong has always relied on the great people who work for us. Nationally recognized for customer service excellence, their dedication to the customer has kept us a leader in the industry.
Armstrong is an Equal Opportunity Employer.
Job Type: Part-time
Pay: $18.50 per hour
Benefits:
- 401(k)
- On-the-job training
- Referral program
Work setting:
Ability to Relocate:
- Butler, PA 16001: Relocate before starting work (Required)
Work Location: In person