Hey there!
Looking for a fun and friendly team to join right here in Albuquerque? Look no further! MVD Express is a locally owned company, and we're on the lookout for one exceptional person to join our small but mighty contact center team of just 10 agents as an Assistant Contact Manager. We’re all about providing an exceptional experience for our customers, and we need your help to make it happen.
Here’s the scoop: We're looking for bilingual candidates who can ace both written and verbal communication. If you're up for a 40-hour workweek, Monday through Friday between 7:45 AM - 6:30 PM, and Saturdays until 3:00 PM, we want to chat with you!
A bit about us: We’ve been part of the Albuquerque community for decades, and we’re all about internal growth. At MVD Express, your voice is heard, and there are plenty of opportunities for professional development. We're your one-stop shop for licenses, Real ID, titles, registrations, and dealer services, serving over 300,000 customers every year.
We’ll provide all the training you need to handle tasks like renewing registrations, scheduling road tests, and more. Plus, as the leading third-party agent and partner for the State of New Mexico and Montana, we’re committed to innovation and excellence. Join us in a culture that’s all about continuous improvement, efficiency, transparency, and accountability.
Ready to take the next step? Apply now and let’s chat about how you can become part of our fantastic team at MVD Express!
You’d be a perfect fit for us if:
- You’re a pro at both written and verbal communication, whether it’s with customers or your teammates.
- You’re a natural “people person.”
- You’re tech-savvy and can quickly pick up new systems.
- You’ve got an eye for detail and can multitask like a champ.
- You thrive in an office environment.
- You’re amazing at managing your time and staying organized.
- You have at least 2 years of leadership experience.
- You can motivate and inspire others, demonstrating strong leadership qualities.
- You’re excited about building your career with us.
However, please note, your experience may not include:
- DUI/DWI convictions
- Felony convictions
- Tax Liens
What’s in it for you? Check out our awesome benefits:
- $19.00 hourly wage
- Medical, dental & vision benefits
- 401(k) matching
- STD, LTD & life insurance
- Leadership development program
- Internal promotion opportunities
- Discounts on MVD services
- Major holidays off, paid holidays
- Every Sunday off
- Paid time off annually/unpaid time off/sick time
- Business casual dress code – wear jeans & sneakers every day! Piercings, fun hair colors, and non-offensive tattoos are okay!
We can’t wait to meet you and welcome you to our MVD Express family!
WHERE’S THE LEGAL STUFF?
MVD Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
MVD Express participates in the E-Verify Program. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Application Question(s):
- How many years of Contact Center leadership experience do you have?
Work Location: In person