**Job Overview:** We are seeking a dynamic Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries. **Duties:** - Handle inbound and outbound customer calls professionally and courteously - Perform data entry to update customer records accurately - Assist Spanish-speaking customers effectively - Provide outstanding customer service by addressing inquiries and resolving issues promptly - Utilize sales techniques for upselling products or services - Analyze customer needs to recommend appropriate solutions **Skills:** - Proficient in English; fluency in Spanish is a plus - Experience in outbound calling and customer service - Strong data entry skills with high accuracy - Ability to upsell products or services effectively - Excellent communication skills to interact with customers professionally - Sales experience is beneficial for promoting additional offerings - Bilingual proficiency is advantageous for assisting diverse customer base This position offers a competitive salary and benefits package. If you possess the required skills and are passionate about delivering exceptional customer service, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $21.20 - $23.29 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
- Day shift
- Monday to Friday
Travel requirement:
Ability to Commute:
- Los Angeles, CA 90010 (Preferred)
Ability to Relocate:
- Los Angeles, CA 90010: Relocate before starting work (Required)
Work Location: In person