TCSS (The Center Staffing Services) is looking for a Lead Meetings and Hospitality Mangaer in Cambridge, MA. This position will be the exclusive touchpoint for all queries and requests for meetings and events, our team is dedicated to generating a seamless, effective, and captivating experience. From planning and management to attendance, budgeting, and financial handling, we are equipped to support all facets.
The ideal applicant for this role will exude an upbeat and proactive demeanor; and will have exceptional coordination abilities with a keen eye for detail. Responsible for handling customer service interactions through either face-to-face, email or telephone for our onsite Conference Center, this individual must have superior written and verbal communication skills. Familiarity with Microsoft Offices, Outlook, and Excel is a must.
General Responsibilities
- Completes morning walkthroughs of all managed space.
- Maintains an inventory of conference center materials such as easels, flip-charts, and whiteboard equipment.
- Creates and distributes a daily list of the following day’s meetings & events.
- Manages incoming phone, email, and desk activity.
- Responds to immediate room conflicts such as temperature changes, furniture moves, or scheduling issues.
- Provides basic in-room audio-visual support.
- Tracks and compiles metrics of activities as needed, including spreadsheets and other backup documentation.
- Coordinate all aspects of onsite meetings or events with the meeting hosts and ensure expectations are exceeded.
- Actively seeks customer feedback through post-event surveys and continually seeks improved performance.
- Plans, organizes, and directs multiple services which include:
o Room set-ups, meeting materials, catering, AV, and housekeeping
o Plans and executes virtual meetings and events when time allows.
- Display comprehensive knowledge of client’s services and procedures.
- Adhere to uniform policies and procedures.
- Ability to lift 50 lbs.
- Have sufficient mobility to navigate, stand and walk a large site complex without assistance for up to 8 hours at a time.
- Display comprehensive knowledge of client’s services and procedures.
- Participates in regular safety meetings, safety training and hazard assessments. Upholds and enforces client’s safety standards.
- May perform other duties and responsibilities as assigned.
Other Responsibilities and preferred qualifications:
- High School diploma, GED, or equivalent experience. Two- or four-year college degree preferred.
- 1 year of experience with large event, multi-day conference planning
- Pharmaceutical meeting planning experience is desirable, but not required.
- Proficiency in Cvent, Zoom, Teams and Outlook Technology
- This position requires a candidate that will constantly strive to foster a culture of hospitality and find new and innovative methods to enhance the client meeting and event experience.
Job Types: Full-time, Contract
Pay: $33.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Does the following base rate for this role of $33/HR work for you? Yes or No?
- Does the following shift from 8am to 4:30pm M-F work for you? Maybe weekends as needed? Yes or No?
- This is currently a contract role running all the way until 12/31/2024, does the contract end date work for you? Yes or No?
Experience:
- Events management: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Ability to Commute:
- Cambridge, MA (Preferred)
Ability to Relocate:
- Cambridge, MA: Relocate before starting work (Required)
Work Location: In person