90
Customer Service Manager jobs in New York, NY
SPS North America, Inc —New York, NY
Drives operational improvements and solution design. Able to listen to and understand information and ideas presented through spoken words and sentences.
$19 - $20 an hour
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Optum —New York, NY
Has experience with using PBM tools to drive operational activities (reporting tools, issue management tools, claims adjudication, etc.); able to teach tools to…
$88,000 - $173,200 a year
1d
Abbott Laboratories —New York, NY
This position manages field service engineers to deliver superior customer service to a strategic account. Conducts remote and desk side observations of agents.
$95,000 - $190,000 a year
1d
Parloa —New York, NY
Be responsible for moderation of entire implementations to explain Parloa in a live demo and have the right answer for all your audience's questions.
$100,000 - $125,000 a year
Quick Apply
New York Psychotherapy and Counseling Center NYPCC —Bronx, NY
Handle all escalating calls with the goal to maintain client satisfaction. Manage a team of 30-45 call center representative to ensure effective internal…
$55,000 - $65,000 a year
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TikTok —New York, NY
Ability to effectively translate technical language to non-technical stakeholders. Coach and develop CSMs on consultative, data-driven campaign analysis and…
$100,000 - $170,000 a year
Vimeo —New York, NY
5+ years of Experience in Customer Success, Customer Operations, or related field at a high growth tech company.
$86,400 - $132,000 a year
11d
BNY Mellon —New York, NY
Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
$90,500 - $140,000 a year
JPMorgan Chase & Co —Brooklyn, NY
Contribute to strategy for delivering excellent client implementation service. Identify potential tactical and strategic improvements to implementation…
$117,800 - $185,000 a year
Eagle Trans Shipping & Logistics LLC —Hoboken, NJ
Co-ordination with *customer via calls and emails* for quotes/shipments. Notify customer of shipment status. Report any issues to management and participate in…
$55,000 - $65,000 a year
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Simcorp —New York, NY
Coordinate the engagement of users as well as functional and technical specialists within own and customer organizations, to deliver activities that will…
$120,000 - $160,000 a year
GU —New York, NY
Lead and supervise customer service agents, providing guidance, training, motivation, and ongoing support. Maintain and improve CEC KPIs, including Phone and…
$54,000 - $67,000 a year
11d
InfoSum —New York, NY
Develop a perspective on the viable use cases of InfoSum for each client, seek alignment from the client with support of manager to achieve leadership buy-in,…
$100,000 - $150,000 a year
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NYC Health + Hospitals —New York, NY
The Senior Director of Call Center - Managed Care / Health Plan is responsible for the daily management of their call center operations, managing 1 million…
$185,000 a year
NYC Health + Hospitals —New York, NY
Oversee, track, and trend the secret shopper calls to the Call Center to assess the Customer Service Representatives (CSR). Knowledge of Managed Care is a plus.
$75,000 a year
Amazon.com Services LLC —New York, NY
In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to…
From $72,000 a year
TikTok —New York, NY
Experience diagnosing and solving technical problems with product and engineering teams. They will establish and strengthen key client relationships with a…
$70,800 - $120,000 a year
NYC Careers —Queens, NY
Responds to complaints and crisis telephone calls, compiles and analyzes call center performance data, serves as Infoline’s/Medicaid Helpline liaison to various…
$64,137 - $73,758 a year
Citi —New York, NY
To lead the implementation of strategic controls related to payments and payments risk. Co-ordinate and articulate the execution strategy, vision and…
$170,000 - $300,000 a year
Amazon.com Services LLC —New York, NY
Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs,…
From $109,300 a year
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