20 Best member services representative jobs in Walnut Creek, CA (Hiring Now!)

Technical Support Representative
Vagaro —Pleasanton, CA
The TS agent will be the initial point of escalation for the CS agents for both technical and customer satisfaction issues and may be asked to draft support…
$50,000 - $60,000 a year
Quick Apply
PSYCHOLOGICAL ASSESSMENT SPECIALIST
Axis Community Health —Pleasanton, CA
Obtain referrals from the integrated behavioral health team and determine whether patients are appropriate for psychological assessment services.
$75 an hour
Quick Apply
Early Childhood Mental Health Clinician
A Better Way, Inc. —Oakland, CA
Services include: assessment; development of a family-centered treatment plan; providing developmentally appropriate mental health treatment; coordination of…
$70,000 - $78,000 a year
Quick Apply
Mental Health Clinician 0-5 - ECMH PEI
A Better Way, Inc. —Oakland, CA
Services include: assessment; development of a family centered treatment plan; providing developmentally appropriate mental health treatment; coordination of…
$70,000 - $78,000 a year
Quick Apply
Mental Health Clinician (6+) (ACMH)
A Better Way, Inc. —Oakland, CA
Services include: assessment; development of a family-centered treatment plan; providing developmentally appropriate mental health treatment; coordination of…
$73,000 - $85,000 a year
Quick Apply
Assistant Site Lead (Schoolmates After School Extended Care Program)
City of Piedmont —Piedmont, CA
Equivalent to an Associate's Degree from an accredited college or university with major coursework in child development, early childhood education, recreation…
$24.00 - $30.62 an hour
Patient Service Representative II, Perinatal Center
Sutter Health —Oakland, CA
Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis. HS Diploma or equivalent education/experience.
$28.59 - $35.73 an hour
9h
Wireless Retail Representative
Bay Area Concepts Inc —Pleasant Hill, CA
_retail retail sales associate entry level training brand ambassador cashier sales representative sports athlete varsity captain leader team lead assistant…
$17 - $21 an hour
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Associate Director - BEST Neighborhoods
Richmond Area Multi-Services (RAMS) —San Francisco, CA
Support team members in providing high quality care & resource linkage for clients and on-the-job training and support for staff, including accompanying the…
From $108,160 a year
Quick Apply
Family Support Specialist (Bilingual Spanish or Cantonese)
A Better Way, Inc. —Hayward, CA
Valid California driver’s license. Bachelor’s degree with equivalent of 3 to 5 years’ experience in Social Services, Mental health field or related field…
$25 - $27 an hour
Quick Apply
IRS Revenue Agent (Examiner Experienced GS-13)
Internal Revenue Service —San Francisco, CA
A bachelor's or higher degree in a field other than accounting or a combination of education and experience equivalent to 4 years that included at least 30…
$98,496 - $158,432 a year
Field Brand Representative
AMS Retail Solutions —Emeryville, CA
Proof of valid driver’s license and auto insurance required (must meet company’s minimum requirements). 1 year of field customer service experience preferred.
Estimated: $37.3K - $47.3K a year
Quick Apply
Home Health Aide (HHA)
VITAS Healthcare —Walnut Creek, CA
Home Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient including:…
$20 - $24 an hour
Customer / Guest Service Representative - Starting at $20.25 per hour in San Leandro
Thorntons LLC —San Leandro, CA
Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
From $20.25 an hour
13d
SLS Case Manager For Developmentally Disabled Adults
Thrive Support Services, Inc. —Martinez, CA
Valid California driver's license. The willingness and ability to perform the "Essential functions" required within the company, such as office reception,…
$66,560 a year
Quick Apply
14d
Critical Care Transport Registered Nurse (CCT-RN)
Royal Ambulance —San Leandro, CA
*Required*: Must have a valid RN License and be currently licensed by the California State Board of Nursing with no violations or restrictions.
$65 - $75 an hour
Quick Apply
Respiratory Sales Specialist
AdaptHealth —San Francisco, CA
Valid driver's license and reliable personal vehicle required. Experience in field marketing and calling on medical facilities, physicians, and staff is a plus.
$60,000 - $65,000 a year
Quick Apply
Volunteer Program Specialist - Team Lead
Hospice of the East Bay —Pleasant Hill, CA
A minimum of 2 years’ experience in a related field. Creates training modules for volunteer software tools (examples: use of texting, timesheet submission,…
$28 - $37 an hour
Quick Apply
14h
Focus on quality over quantity & help solve patients' problems
Koshland Pharm: Custom Compounding Pharmacy —San Francisco, CA
Education: A California pharmacy technician license or a Bachelor's Degree. Calling new patients; creating their patient profile; answering any questions they…
$20 - $26 an hour
Quick Apply
3d
Sales Representative
Benchmark Talent —Berkeley, CA
Gain hands-on experience in sales techniques, customer relationship management, and market analysis. Collaborate with team members to share insights and…
$78,000 - $100,000 a year
Quick Apply
4d

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Technical Support Representative

Vagaro - Pleasanton, CA

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Job Details

Full-time $50,000 - $60,000 a year

Benefits

Health insurance
On-site gym
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Live chat
Software troubleshooting
XML
Salesforce
Writing skills
iOS
English
Zendesk
Organizational skills
Typing
SaaS
Cisco ASA
Grammar Experience
2 years
Communication skills
HTML5

Full Job Description

Vagaro is a leading provider of cloud-based software and payment solutions for the wellness and beauty industries. Our innovative platform empowers business owners to manage their operations efficiently while delivering exceptional customer experiences.
We are looking for individuals who truly enjoy helping customers, are problem-solvers, and love working in a team. If you have experience in troubleshooting SaaS applications, hardware add-ons, and love to help customers, Vagaro might be looking for you!
The Vagaro Technical Support Agent position requires excellent troubleshooting and communication skills via phone, chat, and email. You will ensure a high level of customer satisfaction by guaranteeing that customer problems are properly analyzed, documented, and resolved in a timely manner to create an exceptional customer experience for users of the Vagaro platform.
In this support role, the successful candidate will become an expert on all of the features and functions within the Vagaro Platform. The TS agent will be the initial point of escalation for the CS agents for both technical and customer satisfaction issues and may be asked to draft support content for troubleshooting and Help Center articles.
\*\*\*Position reports to Pleasanton, CA- Onsite position\*\*\*

Perks:

15 accrued PTO days
9 company holidays per year
Discounted tickets program
Healthcare, dental & vision plans for individuals and families
$30/month reimbursement towards any Vagaro service
College Assistance Reimbursement
EAP & Work/Life Program
401k program with matching
Voluntary Life/Supplemental Insurance
On-site gym

Experience/Requirements:

Reliability – If you can reliably be at work as expected, and be part of the team please read on;
Expert at troubleshooting web applications, common browsers, and basic hardware issues with PC, Mac, iOS, and Android platforms
Ability to provide detailed public-facing and internal case notes
Ability to be a knowledge-base contributor
Prior SaaS support experience – Tier levels depending on experience
Minimum two years front-line, high-volume support/call center experience – Tier levels depending on experience
Ability to work within common support metric goals, e.g. SL, ASA, AHT; and support center KPIs
Typing speed >50 WPM
Proven English language composition and grammar skills
Replicate reported issues, and escalate to Product via ticketing
Fast Mastery of the Vagaro platform including hardware
The ability to infuse trust and defuse difficult situations
Extreme patience with angry and non-technical customers
Excellent phone, typing, and grammar skills to assist our customers
Mentor and assist new agents with best practices, effective writing and tools use
Empathy and Understanding with our customers are vital, and Urgency is key
A strong desire to learn, grow, and to share knowledge
Flexibility to work on Weekends and Holidays
Plus – Prior experience in working in Salesforce/Zendesk CRMs, LiveChat, and IVRs
Plus – Support experience in the beauty, health, and fitness industries
Plus – Prior save and retention experience in a support organization
Plus – HTML/XML/ experience
Plus – Page Source troubleshooting, specifically with widget code

Responsibilities:

Reliability and Teamwork are key
Troubleshoot, resolve, and document customer questions and issues with the Vagaro web platform, associated hardware, and billing questions
Work responsibly in a high-volume support center environment
Work within metric service level goals and guidelines
Issue replication and escalation to the appropriate internal Vagaro team
Draft support and customer content as discovery and need dictates
Become a subject matter expert with the Vagaro platform and/or related support tools
Become a main point-of-contact for a Vagaro product or feature set
Point-of-contact for technical escalations
Reach KPIs & Goals
Assist team members and other Vagaro staff members

About the Company:
Vagaro, Inc. develops an all-in-one business management platform and a powerful online marketplace for the salon, spa, and fitness industries. More than 173,000 professionals and 67,000+ businesses in the United States, Canada, UK, and Australia use Vagaro's cloud-based software to manage all aspects of their operations. Consumers choose Vagaro to search for and book services in their community at their convenience. Vagaro is easy-to-use and works on any device. Learn more by visiting https://www.vagaro.com (https://www.vagaro.com/) and https://sales.vagaro.com (https://sales.vagaro.com/).
Equal Opportunity Employer:
Vagaro takes pride in being an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
Privacy Policy:
Privacy Notice for Employee and Applicant Data
Your Privacy Matters!
At Vagaro, we are committed to protecting the privacy and security of your personal information. Before you proceed with your application, we encourage you to review our Employee and Applicant Privacy Notice.
By submitting your application, you acknowledge that you have read and understood our Privacy Notice. This document outlines how we collect, use, disclose, and protect your personal information during the recruitment and employment process.
Privacy Notice: https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Quick Apply

member services representative jobs in Walnut Creek, CA

Technical Support Representative

PSYCHOLOGICAL ASSESSMENT SPECIALIST

Early Childhood Mental Health Clinician

Mental Health Clinician 0-5 - ECMH PEI

Mental Health Clinician (6+) (ACMH)

Assistant Site Lead (Schoolmates After School Extended Care Program)

Patient Service Representative II, Perinatal Center

Wireless Retail Representative

Associate Director - BEST Neighborhoods

Family Support Specialist (Bilingual Spanish or Cantonese)

IRS Revenue Agent (Examiner Experienced GS-13)

Field Brand Representative

Home Health Aide (HHA)

Customer / Guest Service Representative - Starting at $20.25 per hour in San Leandro

SLS Case Manager For Developmentally Disabled Adults

Critical Care Transport Registered Nurse (CCT-RN)

Respiratory Sales Specialist

Volunteer Program Specialist - Team Lead

Focus on quality over quantity & help solve patients' problems

Sales Representative

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