20 Best Information Technology Manager jobs (Hiring Now!)

Information Technology (IT) Helpdesk Manager
Beacon Specialized Living Services —Kalamazoo, MI
Preferred bachelor's degree in information technology, Computer Science, or a related field. Strong technical background with expertise in troubleshooting…
$80,000 - $105,000 a year
Quick Apply
11d
Manager of IT
Lyman Products —Middletown, CT
Oversee the design, implementation, and maintenance of a robust IT infrastructure, including networks, servers, storage, etc. EDI, Plex Systems ERP preferred.
Estimated: $126K - $160K a year
Quick Apply
Information Technology (IT) Coordinator
Family 1st Dental - Support Center —Norfolk, NE
They will play a critical role in ensuring the efficient and secure operation of the IT infrastructure (both in-house and out in the field), resolving technical…
$55,000 - $60,000 a year
Quick Apply
5d
IT Operations Manager
Columbia Valley Community Health —Wenatchee, WA
This includes managing a team of IT operations and support staff; ensuring operations and maintenance activities are performed in a timely and efficient manner;…
$92,290 - $135,676 a year
Quick Apply
IT Director
Mary Campbell Center —Wilmington, DE
The IT Director at the Mary Campbell Center must 1) be a good person of high character who demonstrates compassion and understanding, consistently works with a…
$45 - $57 an hour
Quick Apply
Configuration Management Analyst I
Southeastern Comp Consultants Inc —Bath, ME
Configuration Management/Auditing or equivalent experience in technical field or related discipline. Self-starter with strong technical skills and ability to…
Estimated: $72.8K - $92.2K a year
IT Manager
Winchester Interconnect —Garden Grove, CA
This role requires a hands-on approach, combining technical expertise with CMMC Certification, design, and implementation of projects to automate processing or…
$90,000 - $115,000 a year
Quick Apply
Senior IT Manager
Confidential —Scranton, PA
The Ideal Candidate will have a bachelor’s degree in computer science, Information Technology, or 10 plus years related experience.
From $75,000 a year
Quick Apply
4d
Information Technology Team Manager
St. James Health and Wellness Inc. —Georgetown, SC
Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred. Oversee network infrastructure, including servers,…
$65,000 - $75,000 a year
Quick Apply
1d
IT Operations Manager
Hell's Kitchen Geothermal, LLC —Imperial, CA
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
$125,000 - $185,000 a year
Quick Apply
1h
Director of Information Technology
Healthcare South —Rockland, MA
Bachelor's Degree in Information Technology, Computer Science or related field required. Proven track record of successfully leading IT initiatives, driving…
$120,000 - $135,000 a year
Quick Apply
POS/IT Manager
Eggs Up Grill —Spartanburg, SC
The most important technical qualification for this role is an effective level of Toast experience (5 to 7 years), both in menu management and new restaurant…
$85,000 - $95,000 a year
Quick Apply
5d
Business Relationship Manager - IT
Holcim Building Envelope —Nashville, TN
ITIL certification and Project Management or Business Analysis certification are considered an asset. Proactive in terms of alerting management to deviations…
IT Manager
Lighthouse Worldwide Solutions —White City, OR
Bachelor's degree in Computer Science, Information Technology, or related field; The IT Manager will collaborate closely with other departments to understand…
Estimated: $88.5K - $112K a year
Quick Apply
IT Manager
Broadway National Group —Hauppauge, NY
Bachelor's degree in computer science, information technology, or related field. Providing support in all areas of provisioning, installation/configuration,…
$90,000 - $125,000 a year
Quick Apply
Service Asset and Configuration Manager
Uline —Pleasant Prairie, WI
Bachelor's degree in computer science, information technology, etc. or relevant work experience. Establish and implement Configuration and Asset Management…
Estimated: $111K - $141K a year
12d
IT Operations Manager
Delta Electronics (Americas) —Fremont, CA
BS degree in computer science or related field. Ability to manage own time effectively and to be prompt and punctual. Leads team of helpdesk support engineers.
$100,000 - $140,000 a year
Quick Apply
4d
IT Manager
Cornerstone Resources —Painted Post, NY
Their essential duties include overseeing the day-to-day operations of the IT Department, developing strategic initiatives with the Vice President of…
$80,473.98 - $101,914.90 a year
Quick Apply
IT Manager
Connoisseur Media CT —Milford, CT
Associates or Bachelor’s degree in Information Technology, Computer Science, or a related field. Troubleshooting and Support: Provide timely and effective…
$50,000 - $70,000 a year
Quick Apply
Healthcare Information Technology Coordinator
Commonwealth Primary Care —Richmond, VA
Bachelor’s degree in information systems or related field preferred. The IT Coordinator will work within a team setting to oversee and coordinate the Electronic…
From $45,000 a year
Quick Apply
4h

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Information Technology (IT) Helpdesk Manager

Beacon Specialized Living Services - Kalamazoo, MI

Quick Apply

Job Details

Full-time $80,000 - $105,000 a year 11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Management
Computer Science
Software troubleshooting
MCP
Writing skills
English
3 years
Driver's License
Bachelor's degree
ITIL
Organizational skills
ServiceNow
Leadership
Communication skills
CompTIA A+
Help desk

Full Job Description

Supervisory Responsibilities

Hires and trains IT employees.
Schedules, organizes, and assigns projects to members of the IT team.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.

Primary Responsibilities/Essential Functions

Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high performance and productivity.
Develop and implement onboarding and offboarding processes, ensuring smooth transitions for new hires and departures, including provisioning and deprovisioning of accounts, hardware, and software.
Oversee access management processes, including user account creation, permissions management, and access reviews, to ensure compliance with security policies and regulatory requirements.
Monitor network services and infrastructure, proactively identifying and resolving issues to minimize downtime and optimize performance.
Implement and maintain an asset management system, ensuring accurate tracking and inventory of IT assets, including hardware, software licenses, and peripherals.
Prioritize and assign helpdesk tickets, ensuring timely resolution of technical issues and adherence to service level agreements (SLAs).
Monitor helpdesk performance metrics, analyze trends, and implement strategies for continuous improvement.
Act as a point of escalation for complex technical issues, providing hands-on support and guidance to resolve critical incidents.
Collaborate with other IT teams and departments to facilitate cross-functional projects and initiatives.
Identify training needs and opportunities for skill development within the helpdesk team, organizing training sessions and workshops as needed.
Stay informed about industry best practices, emerging technologies, and trends in IT support to ensure the helpdesk remains up-to-date and efficient.
Other duties as assigned

Education & Qualifications

Preferred bachelor's degree in information technology, Computer Science, or a related field.
Proven experience (3 years) in a helpdesk management role, preferably in a fast-paced healthcare environment.
Strong technical background with expertise in troubleshooting hardware, software, and network issues.
Excellent leadership and communication skills, with the ability to motivate and inspire team members.
Solid understanding of ITIL framework and helpdesk best practices.
Experience with helpdesk ticketing systems (e.g., ServiceNow, Fresh service) and remote support tools.
Ability to work under pressure and handle multiple priorities effectively.
IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are a plus.
Must possess a valid Driver’s License.
Proficient in speaking, reading and writing the English language.

Job Type: Full-time

Pay: $80,000.00 - $105,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

3 years

Experience:

helpdesk management: 3 years (Required)

Ability to Relocate:

Kalamazoo, MI: Relocate before starting work (Required)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick Apply

Information Technology Manager jobs

Information Technology (IT) Helpdesk Manager

Manager of IT

Information Technology (IT) Coordinator

IT Operations Manager

IT Director

Configuration Management Analyst I

IT Manager

Senior IT Manager

Information Technology Team Manager

IT Operations Manager

Director of Information Technology

POS/IT Manager

Business Relationship Manager - IT

IT Manager

IT Manager

Service Asset and Configuration Manager

IT Operations Manager

IT Manager

IT Manager

Healthcare Information Technology Coordinator

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