20 Best member services representative jobs in Walnut Creek, CA (Hiring Now!)

Director of Recovery and Wellness Services
La Familia —Oakland, CA
Master’s or doctoral degree in social work, psychology, or related field, and licensure with the California Board of Behavioral Sciences (LMFT, LCSW, LPCC) or…
$125,000 - $140,000 a year
Quick Apply
Clinical Supervisor (ACMH)
A Better Way, Inc. —Oakland, CA
Mental health services include: trauma-informed care, developmentally appropriate/sensitive assessments; development of a family-centered treatment plan;…
$80,000 - $100,000 a year
Quick Apply
Field Service Engineer (3696)
Nautilus Hyosung America Inc —Richmond, CA
Maintain a valid driver’s license. Prior ATM experience is preferred, but not required, or 3-5 years of experience in field service.
$21 - $24 an hour
Customer Service Representative - Bilingual (English/Spanish)
Apoyo Financiero Inc. —Concord, CA
Strong phone presence and experience dialing multiple calls per day. Numeric data skills and accuracy with computer (typing speed 40 wpm minimum).
$19 - $20 an hour
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18h
Field Sales Representative - Vacaville/Fairfield
Nestlé USA —Walnut Creek, CA
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad…
$60,000 - $65,000 a year
Mechanic A
Transdev —Vallejo, CA
Valid drivers’ license with a clean driving record. Ensure accurate upgrades and/or modifications on coach systems, road calls, and on-the-road repairs as…
$34.74 an hour
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Director of Nursing
Danville Post-Acute Rehab —Danville, CA
Must possess a current license as a Registered Nurse and have graduated from an accredited school of nursing along with current CPR certification.
$140,000 - $180,000 a year
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6d
Team Member
Burger King —Walnut Creek, CA
Professionalism - Reacts well under pressure; Accepts responsibility for own actions. Quality - Demonstrates accuracy and thoroughness; Looks for ways to…
$20 - $22 an hour
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22h
Member Services Representative
Partnership HealthPlan of California —Fairfield, CA
Escalates calls to Lead Member Services Representative or Member Services management, as needed. Reviews all incoming e-mails to ensure compliance with…
$24.02 - $27.62 an hour
Supply Chain Specialist
Santini Foods, Inc. —San Lorenzo, CA
Works with Production Manager to develop, maintain and control a realistic master production schedule by balancing customer requirements with manufacturing…
$50,000 - $75,000 a year
Quick Apply
Associate Director - BEST Neighborhoods
Richmond Area Multi-Services (RAMS) —San Francisco, CA
Support team members in providing high quality care & resource linkage for clients and on-the-job training and support for staff, including accompanying the…
From $108,160 a year
Quick Apply
Physical Therapist: $5,000 sign on bonus
Evolve Restorative Center —Oakland, CA
Valid state CA license to practice as a Physical Therapist. Active license in the state of California. Clean driving record, DMV check if driving to other sites…
$70 - $75 an hour
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Mental Health Clinician (6+) (ACMH)
A Better Way, Inc. —Oakland, CA
Services include: assessment; development of a family-centered treatment plan; providing developmentally appropriate mental health treatment; coordination of…
$73,000 - $85,000 a year
Quick Apply
Technical Support Representative
Vagaro —Pleasanton, CA
The TS agent will be the initial point of escalation for the CS agents for both technical and customer satisfaction issues and may be asked to draft support…
$50,000 - $60,000 a year
Quick Apply
Mental Health Clinician 0-5 - ECMH PEI
A Better Way, Inc. —Oakland, CA
Services include: assessment; development of a family centered treatment plan; providing developmentally appropriate mental health treatment; coordination of…
$70,000 - $78,000 a year
Quick Apply
Medical Assistant - Clinic
Gender Confirmation Center and Vista Surgery Center —San Francisco, CA
Answer phones and return calls within defined time frames. Must have a current BCLS/CPR certification. Certificate of Medical Assisting from an accredited…
$22 - $28 an hour
Quick Apply
Receptionist - Part-Time
Carlton Senior Living - Pleasant Hill - Dedicated Memory Care —Pleasant Hill, CA
Answer telephone calls and direct calls. Perform duties thoroughly and timely while maintaining a high level of customer service (duties may include but are not…
$17 an hour
Quick Apply
Team Member
Jamba —Lafayette, CA
Operate cash register and handle cash transactions while adhering to Vitaligent cash handling policies. Clearly and accurately communicate product and brand…
Estimated: $31K - $36.3K a year
Quick Apply
Director of Immigration Legal Services
Catholic Charities Of The Diocese Of Oakland —Oakland, CA
The Director will implement best practices across all sites, develop policies and procedures for Immigration Legal Services in accordance with appropriate…
$120,000 - $135,000 a year
Quick Apply
ROUTE SALES REPRESENTATIVE
CA State Lottery —Contra Costa County, CA
Travel: Daily travel required; majority of position performed out in the field at Lottery retailer locations and/or within the confines of the assigned state…
$3,318 - $4,830 a month
11h

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Director of Recovery and Wellness Services

La Familia Oakland, CA

Quick Apply

Job Details

Full-time $125,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
403(b)
Life insurance
Referral program
Paid sick time

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
LMFT
Spanish
Program management
Google Docs
Microsoft Excel
Addiction counseling
Microsoft Outlook
Doctoral degree
Licensed Clinical Social Worker
English
Microsoft Office
Master's degree
Driver's License
Supervising experience
Organizational skills
Social Work
LPCC
Leadership
2 years

Full Job Description

Sign-On Bonus up to $2,000.00

POSITION OVERVIEW:

Our Recovery and Wellness Department consists of four distinct programs that provide Substance Use Disorder (SUD) Treatment services through a contract with Contra Costa County Behavioral Health Services Division’s Alcohol and Other Drugs Services (AODS) for Medi-Cal funded SUD Outreach and Navigation; Youth for Change– an adolescent, community and school-based program, and Perinatal Services– a specialty program for women who are pregnant or parenting minor children, and contract with Alameda County Behavioral Health (ACBH), under ACBH’s new Organized Delivery System (ODS) for Medi-Cal funded SUD Treatment. The programs include El Chante Men’s Recovery Home – an 20-bed residential program for adult men; Si Se Puede Latino Family Services Center – an intensive outpatient program for adult men and women; Mujeres con Esperanza/Women with Hope – a specialty program for women who are pregnant or parenting minor children; Youth for Change– an adolescent, school-based program. These programs include managerial and administrative responsibilities and oversight of direct service staff, graduate trainees, and interns.

The Director of Recovery and Wellness Services (RWS) manages all aspects of the RWS Department including supervising programs, and managers, establishing treatment guidelines, coordinating with funders, developing and implementing training and quality assurance processes, completing hiring and disciplinary action as needed, and establishing and facilitating program/department meetings. Coordinating across La Familia programs and departments, maintaining knowledge of regulatory and treatment standards, and ensuring the overall success of the services provided in the Department. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

La Familia offers a recruitment bonus for any Behavioral Health or Substance Use Disorder programs and positions that require occupational licenses or certifications are eligible. This bonus is paid throughout your first year of continued employment.

Essential Job Functions and Responsibilities:

Department Leadership and Program Standards:

1.Actively network and collaborate with internal and external stakeholders to enhance RWS services and agency objectives.
2.Lead and collaborate on special projects related to the success of the Department.
3.Oversee and direct recruitment processes, including using network connections to identify appropriate entities for staff recruitment, develop and update job descriptions and interview questions, and advise leadership staff on final staff selections and onboarding.

Staff Management and Supervision:
1.Provide leadership and supervision to management and supervisory staff, including, but not limited to: Weekly individual supervision meetings with direct report leadership staff.
2.Training and coaching regarding supervisory skills and strategies (e.g., enacting disciplinary action).
3.Regular informal feedback (in addition to organizationally determined formalized feedback processes) ensures that all staff continue developing professionally over time.

4.Provide leadership for direct service and administrative staff in collaboration with management/supervisory staff:Develop, maintain, update, and distribute Program Manuals for each program and Staff Orientation materials.
5.Establish and enforce expectations related to professional, ethical comportment.
6.Develop, edit, and implement training processes and materials for all staff.
7.Support placement of Graduate Trainees within Department programs in collaboration with the Multicultural Psychotherapy Training Institute.
8.Provide backup administrative and clinical supervision on behalf of all program managers.
9.Establish and track performance expectations for all programs and staff members, most notably hours of billable services, documentation standards, and quality clinical interventions.
10.Collaborate to develop, maintain, and verify quality standards for the program in collaboration with La Familia’s Quality Assurance Department.
11.Oversee work product of independent contractors, as appropriate.

Leadership Development:

1.Provide/Facilitate Training for supervisory and managerial staff to develop leadership skills.
2.Facilitate and support supervisors and managers.

Contract Management:

1.Review and understand all elements of program contracts regularly (no less than annually), including performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings.
2.Collaborate with La Familia Development and Administrative staff in identifying, pursuing, and fulfilling appropriate funding opportunities for the Department or Agency.
3.Collaborate with La Familia Executive Team and Controller regarding managing the departmental budget(s).
4.Serve as a liaison with all funders on programmatic and operations issues when necessary.

5.Communicate effectively, proactively, and professionally with funder representatives at all levels.

Additional Responsibilities:

1.Complete internal reports as requested by executive and administrative staff members.
2.Attend training, monitor trade publications, and participate in events relevant to key responsibilities.
3.Track and regularly report on key metrics for responsible function areas.
4.As appropriate, lead and/or collaborate on special projects related to agency objectives.
5.Collaborate with MPTI staff for practicum placements.
6.Monitor program activities and deliverables in person at each site across all programs at least once per week.

QUALIFICATIONS & EXPERIENCE:

Master’s or doctoral degree in social work, psychology, or related field, and licensure with the California Board of Behavioral Sciences (LMFT, LCSW, LPCC) or Board of Psychology (Psychologist) for no less than 2 years plus receipt of at least 6 hours of continuing education units about supervision;
Demonstrate extensive knowledge of Substance Use Disorders and their treatment using various evidence-based approaches.
Minimum of 4 years of experience in clinical program management and oversight.
Know about the Alameda County Organized Delivery System or similar system(s).
Familiarity with Alameda County’s use of Clinician’s Gateway and/or InSYST SmartCare preferred.
Familiarity with the CalAIM changes and emerging guidelines about payment and documentation reform.
Bilingual Spanish/English strongly preferred, bicultural preferred;
Clearly articulate La Familia’s mission and vision to engage multiple audiences.
Ability to establish and maintain effective working relationships with community members, stakeholders, and staff of all levels of professional development.
Non-Profit and Community Based Organization experience highly desirable.
Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
Thinks independently and can make informed decisions when needed.
Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties.
Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
Valid CA Driver’s licenseAuto insurance: Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.
Current state-mandated guidelines require employees in this position to be fully vaccinated against COVID-19, including booster shots. Accommodations may be available as required by law. Applicants who are offered a position will be asked about their vaccination status and applications will be required to provide proof of vaccinations against COVID-19 including booster shots. The agency can provide accommodations as required by law in certain circumstances.

BENEFITS:

Excellent Health benefits package for you and your family including:Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support yours and your family’s wellbeing and finances
403(b) retirement plan
Work-life wellbeing & excellent work hours
Supportive/Collaborative work environment
Opportunities for Growth and Professional DevelopmentLicense and Certification renewals reimbursed

Job Type: Full-time

Pay: $125,000.00 - $140,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

Monday to Friday
Weekends as needed

Application Question(s):

Occasionally work nights and weekends to assist with community events.

Education:

Master's (Required)

Experience:

substance use treatment: 2 years (Required)
clinical program management: 4 years (Required)

Language:

Spanish (Preferred)

License/Certification:

LMFT, LPCC or LCSW (Required)

Ability to Commute:

Oakland, CA (Required)

Ability to Relocate:

Oakland, CA: Relocate before starting work (Required)

Willingness to travel:

25% (Required)

Work Location: In person

Quick Apply

member services representative jobs in Walnut Creek, CA

Director of Recovery and Wellness Services

Clinical Supervisor (ACMH)

Field Service Engineer (3696)

Customer Service Representative - Bilingual (English/Spanish)

Field Sales Representative - Vacaville/Fairfield

Mechanic A

Director of Nursing

Team Member

Member Services Representative

Supply Chain Specialist

Associate Director - BEST Neighborhoods

Physical Therapist: $5,000 sign on bonus

Mental Health Clinician (6+) (ACMH)

Technical Support Representative

Mental Health Clinician 0-5 - ECMH PEI

Medical Assistant - Clinic

Receptionist - Part-Time

Team Member

Director of Immigration Legal Services

ROUTE SALES REPRESENTATIVE

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