Title: Team Member
Reporting to: General Manager
Industry: Fast-Casual Restaurant
Location: New York, New York (One New York Plaza, in FiDi)
Compensation Plan: $21 + opt-in benefits package
Start Date: August 15th, 2024
Overview
Thank you for considering applying for our Team Member role. Every role within the company is equally important. With this in mind, we believe we must create an exceptional company culture for our team members.
Our recruiting process is likely different from any other process you’ve experienced before - even this job description (which we call a career description at our company because words matter) will read differently. This is a testament to how we want to operate; doing things that are progressive, fun, and, we think better. If this sounds great to you then come join us!
IMPORTANT:
It’s imperative that you watch the videos listed below as it describes the company we’re trying to build and may preemptively answer many of your questions.
While watching the videos, continuously ask yourself,
“Does this company excite me?”
If yes, then continue reading with enthusiasm. We think we’re building something great for you but we have recognized that we may not be for everyone.
- Our company culture (9 mins) - https://www.youtube.com/watch?v=w2vetDOomKA
- About our brand (2 mins) - https://youtu.be/gIF-madMVGo
- About the menu (2 mins) - https://youtu.be/TTKw4PrlJNs
- Compensation & growth (5 mins) - https://youtu.be/R0vipRIwlc4
- Day in the life of a team member (2 mins) - https://youtu.be/W950w5JJYok
What is Brasa Peruvian Kitchen?
Nike popularized running shoes. Starbucks did the same with Italian coffee. We want to become the brand that’s synonymous with the flavours and culture of Peru.
Brasa Peruvian Kitchen is a fast-casual restaurant serving everyday foods like salads and warm bowls with real Peruvian flavours.
Our goals are ambitious and we’re building an employee-first company culture.
Our goal is to open 100 locations by 2029 and we need you to help us get there.
Our Vision (What’s Our Work): To introduce millions of people to the flavours of Peru and the country’s majestic culture.
Our Mission (Why Do We Work): To build a company that the world needs more of. One where everyday people are empowered to make great money, achieve career growth, and help close the income inequality gap.
Our Values (How We Work):
- Team Member Obsessed
- Experience-Driven
- Performance and Responsibility
- Infinite Learners and Curiosity
How We’re Different
- We donate $10,000 for every store that we open to Cuso International (a Canadian-based not-for-profit) who deploy the funds to urban farming projects in Peru and help reduce food insecurity in the country.
- We review compensation regularly. In most cases, monthly. This is a proactive approach to a topic that most companies shy away from. Our training program will include a module that educates you on how to successfully ask for a raise at Brasa (or anywhere, really).
- We share what everyone in the company earns for full transparency and fairness. You can read about this here: https://globalnews.ca/news/9543222/salary-transparency-gender-pay-gap-brasa-peruvian-kitchen/#:~:text=The%20push%20towards%20pay%20transparency,%2C%E2%80%9D%20Falcon%20told%20Global%20News.
- We celebrate individuals who earn a promotion and ones who leave the company for other passions. To learn more, go to our website and scroll down to the Graduated and Elevated section: https://brasaperuvian.com/pages/careers
- Our starting income (another phrase for minimum wage) for Team Members starts at $21.00/hour. We believe there are two types of companies: ones that try to pay their employees less and ones that try to pay them more. We’ll be the latter. This higher wage will help us recruit high caliber people to join our team.
- We don’t believe in paying bonuses when a company achieves a goal that is often paid months later. Instead, we’re going to give higher hourly wages and salaries from day one and hire ambitious team members who have enough pride to always want to achieve their goals. Plus, we think this is better for you when dealing with lenders like a bank (they don’t care about potential bonuses or commissions).
- Our goal is to hear you say “I’ve never worked in a company like Brasa before.” We’re very genuine about this goal and it’s not just a platitude.
The Traits and Behaviours
Below is a description of the type of people we’re looking to work closely with:
- You can work fast. Brasa is a fast paced environment.
- A genuine desire to work in a restaurant environment and learn about the industry to advance your own career.
- Someone can share feedback with you directly, yet respectfully, and you won’t be offended because you know the feedback is coming from a good place.
- You have a non-work related hobby or interest that lights you up when describing it.
- You’re calm.
- Kind & uplifting. We will never hire cruel people.
- Incredible work ethic.
- You’re obsessed with your own education.
- Curious to learn from other industries and professionals.
- You have a plan for yourself which includes big goals and dreams.
Our Restaurant Team Organizational Chart
- Team Member: this individual begins with one core competency (FOH or HOH) earning $21.00/hour
- Senior Team Member: team members can grow by adding a second competency (FOH or HOH depending on what they began with): $21.00 + 1.00/hour
- Team Lead: this is when you begin to learn preliminary management responsibilities: $21.00 + $2.00.
- Senior Team Lead: you’ve graduated to one of our most senior positions where you know how to operate the entire restaurant: $21.00 + $4.00
Your Responsibilities
You will be a part of a fast-casual restaurant team with an experienced management team. Depending on your experience, you’ll start as a Team Member within the Heart of House (HOH) or Face of House (FOH) group.
Below are more formal responsibilities but aren’t limited to other responsibilities that may arise.
- Greet all guests, delivery partners, suppliers, and anyone that interacts with our company with respect and hospitality.
- Serve, plate, and package orders for customers.
- Learn our menu and be able to discuss with guests. See our menu here: https://brasaperuvian.com/pages/menu.
- Educate our guests on our ingredients and menu items.
- Help increase our average guest check by offering drinks, cookies, double protein, and other menu items.
- Comfortable using a knife, blender and oven.
- Prepare and cook items according to the established recipes in our cookbook - this would involve cutting, roasting, steaming, marinating and blending.
- Adhere to proper food handling processes and FIFO while maintaining a clean
- workspace.
- Maintain the cleanliness of our kitchens and facilities.
- Ensure fridges and freezers are working and holding appropriate temperatures.
- Radiate kindness at all times.
- Write ‘end of day’ reports to share our performance for the day.
- Complete opening and closing duties.
- Use our point of sales technology such as Toast, Ambassador, Uber Eats, MealPal and others.
- With assistance from other team members and management, prepare catering orders.
- Engage in our communication tools such as Slack.
Definitions of Success:
When playing darts, the bullseye, or the goal, is well defined and very apparent.
We believe each role within a company should also have very clear definitions of success.
- High adherence to your schedule.
- Our team genuinely believes you’re positively contributing to our company culture, core values, mission, and vision.
- You habitually deliver an exceptional experience to our guests, delivery partners, suppliers, and others.
- You exhibit a desire to perform to the best of your ability.
- You genuinely care about our menu and product quality.
- You volunteer ideas to make our business more efficient and effective.
- You care about our company’s success.
Skills & Experience
- Mature - not in age, but in responsibility.
- Pride - in their work and namesake.
- Kindness - a radiant sunny disposition.
- Purpose - has a plan for themselves.
- Progressive - you like to think differently and find better ways of doing things.
- Organized - we don’t need to follow up with your work, it just always gets done.
- An uncanny ability to learn fast.
- Soft skills such as hospitality and fast customer service.
- The ability to have direct and diplomatic internal and external communication with employees and customers or the desire to learn fast.
- Multi-tasking and prioritization.
- Excellent verbal and written communication skills.
- Extremely punctual and reliable.
- Proficient in Microsoft Word, Excel, Gmail Products (ex. Google Docs, Calendar) and other industry softwares in seen as an asset.
If you’re ready to apply then please complete the application process . This should only take you 15 minutes. You can find the application here: https://form.typeform.com/to/o8pmA98p
Job Types: Full-time, Part-time
Pay: From $21.00 per hour
Benefits:
- Employee discount
- Paid sick time
- Referral program
Restaurant type:
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person