20 Best jobs in Theodore, AL (Hiring Now!)

Automotive Lift Parts and Technical Support Specialist
BendPak —Theodore, AL
Customer-specific needs will be sourcing repair parts for old BendPak products, trouble-shooting products to determine parts needed, technical support for…
$17 - $20 an hour
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Clinical Director - Outpatient Treatment (on-site Gautier MS)
BRADFORD HEALTH SERVICES, LLC —Mobile, AL
Must have valid driver's license and a safe driving record. Fully licensed in Mississippi as a LPC, LCSW, LMFT, or similar program.
Estimated: $68.4K - $86.6K a year
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Warehouse Worker
Walmart —Irvington, AL
Effectively communicating progress and information. Coming in every day with a positive attitude and a commitment to exceeding expectations.
$19.50 - $23.20 an hour
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Warehouse Worker
Craft and Technical Solutions, LLC —Theodore, AL
Must be able to lift up to 50 pounds on your own. We are currently looking for an entry level *Warehouse Worker *to join our team in *Theodore, AL. *.
$15 - $18 an hour
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1d
PACS Administrator
HCTec —Pascagoula, MS
The PACS Administrator designs, builds, tests, validates and provides application management, end user training, support and system testing to Radiology /…
$70,000 - $90,000 a year
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Front Desk Receptionist
Dog Ranch Resort —Daphne, AL
Receive and transmit telephone calls, scan, and facsimile messages accurately and promptly using the telephone systems, message systems, email, and copy…
From $14 an hour
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Pipefitter 1st Class
Ameri-Force —Mobile, AL
Cut openings for pipe in walls, floors and ceilings using hand or power tools or machines. Ability to Measure, cut, thread and bend pipe to required shape using…
$28.50 an hour
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Weekend Night Shift Warehouse Associate
Walmart —Irvington, AL
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
From $23.20 an hour
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Teacher - Coordinator of Education Services
The Learning Tree, Inc. of Alabama —Mobile, AL
Minimum of Master's Degree in Psychology, Education or Special Education; supervisory experience; Alabama Teacher Certification or equivalent from another state…
From $55,000 a year
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Counselor
The Shoulder of Central Gulf Coast —Mobile, AL
Bachelor’s Degree in counseling, psychology, social work, marriage and family counseling, or other related field. Participate in weekly staff meetings.
$40,000 - $45,000 a year
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Production Worker
Gexpro Services —Theodore, AL
With two locations in Brewton, AL and Theodore, AL, we specialize in Energy, Services, Engineering, and Logistics providing quality components and services to…
$17 an hour
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4d
Digital Communications Manager
BBB Industries LLC —Daphne, AL
This role is responsible for monitoring and maintaining a strong web and social media presence, creating graphic design materials, websites, social media posts,…
Estimated: $66.8K - $84.6K a year
Quick Apply
Spanish Inside Sales Representative
AVA Technologies —Mobile, AL
Receive and place calls for new and existing customers to sell additional services or products (no cold-calls). Hourly + Uncapped Commission (Av: 35k-45k).
$38,000 - $45,000 a year
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Front Desk Receptionist
Bay Area Oral Surgery —Mobile, AL
Dental receptionist: 1 year (Preferred). Processing patient payments and balancing at the end of your shift. Must be able to multitask!
$15 - $17 an hour
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Front Desk Receptionist
Immediate Care —Mobile, AL
Answer phone calls and direct them to the appropriate staff members. Assist with administrative tasks such as filing, faxing, and scanning documents.
$14 - $15 an hour
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16h
Bankruptcy Legal Assistant
Brock & Stout Attorneys at Law —Mobile, AL
The legal assistant will also keep track of appointments, send out letters, take in paperwork, manage payments, assist in the filing of the cases, and perform…
Estimated: $29.9K - $37.9K a year
Quick Apply
Special Agent
Federal Bureau of Investigation —Mobile, AL
Possess a valid driver’s license with at least six months driving experience. Candidates must have a bachelor’s degree or higher from a U.S.-accredited college…
$81,000 - $129,000 a year
5d
Production Worker
Diversified Foods & Seasonings, LLC —Theodore, AL
Stacker: stacks 50-pound boxes or bags. Blender: operates blender, puts raw ingredients into blender (lots of lifting, physical labor), completes paperwork.
Estimated: $27.9K - $35.3K a year
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12d
Dispatcher/ container work
Confidential —Theodore, AL
The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and…
$40,000 - $50,000 a year
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Package Handler - Part Time (Warehouse like)
Fedex —Theodore, AL
Valuable employee discounts on things like cell phone plans, electronics, cars and restaurants. Competitive wages beginning at $16.20 per hour paid weekly for…
$16.20 - $16.70 an hour

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Automotive Lift Parts and Technical Support Specialist

BendPak - Theodore, AL

Quick Apply

Job Details

Full-time $17 - $20 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Bilingual
Microsoft Word
Spanish
Automotive repair
Microsoft Excel
Mechanic experience
Customer service
Call center
ERP systems
English
Microsoft Office
High school diploma or GED
Data entry
Automotive service
Typing
Hydraulics
2 years
Communication skills
Order fulfillment
Time management

Full Job Description

POSITION/TITLE: T1 - Parts and Technical Support Specialist

DEPARTMENT: Call Center

REPORTS TO: Call Center Technical Support and Service Center Manager

JOB SUMMARY: THIS IS NOT AN I.T. POSITION.

Experience in an automotive repair shop or garage and or experience as a car/truck mechanic will be very helpful in this position. The T1 Support Specialist listens to customer inquiries or complaints about issues with their product, either new, recently installed, old, under warranty or out of warranty. T1 Support Specialist helps diagnose product problems based on the answers customers give to their questions. The T1 Support Specialist will help solve customer problems by offering advice as to how to correct the problem, how to hire an in-field service provider (or assist in hiring an in-field service provider) or satisfy their request for service by offering service parts to correct any deficiencies. All notes and touchpoints relating to service calls will be entered, saved, and then tracked in a customer service ticketing system currently Freshdesk.

The T1 Support Specialist will assist in training other customer service staff members on how to properly diagnose and correct product problems and where to find the answers using the company knowledge library. The T1 Support Specialist usually works in the main company office over the phone or internet but may be required to travel to user sites to solve problems. The technician will work along with other team members and assist as needed. The T1 Support Specialist needs to be comfortable communicating both over the phone, through email and in person when needed. Additional duties include regular follow up communication (written and by phone) with customers and maintaining a set number of average service tickets completed per day. Customer-specific needs will be sourcing repair parts for old BendPak products, trouble-shooting products to determine parts needed, technical support for assembly questions, and answering product capability or requirements inquires. Product training to include in the office, on-site, in the field, video, service manuals, etc. The Parts Specialist needs to be comfortable communicating both over the phone, through email and in-person when needed. Additional duties include regular follow up communication (written and by phone) with customers and maintaining an average order entry per day.

KEY TRAITS AND CHARACTERISTICS:

· Able to focus on the big picture while being passionate about every minute detail

· An excellent communicator and comfortable working with cross-functional teams

· A true Problem Solver – can think holistically and present scenarios to solve the problem at hand

· Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary

KEY DUTIES AND RESPONSIBILITIES:

· Communicate with customers and help explain how to perform recommended steps to solve their problems or answer their questions.

· Monitor customer situational requests and resolutions using the ticketing system.

· Requires exceptional data entry skills with abilities to process large amounts of information accurately and in a timely manner.

· Enter orders into the company CSD system.

· Problem solves by researching within the database, email exchanges, the internet, and appropriate personnel throughout the company.

· Diligently follow customer orders through to completion, ordering parts when necessary, working with appropriate parties to quickly resolve

shipping issues or fulfillment delays.

· Answer incoming calls in support of customers and sales teams.

· Create new processes to improve order processing efficiency.

· Communicate with customers, sales team, production, and shipping departments to expedite orders accurately.

· Possess the flexibility necessary to multi-task in a demanding, fast-paced environment.

· Review returns and charge-back claims and work with supervisor on new processes to prevent future chargebacks.

REQUIREMENTS AND TECHNICAL COMPETENCIES:

· 2+ years’ experience in Customer Service, Order Processing, or related field

· 2+ years’ experience in an automotive repair shop or garage and or experience as a car/truck mechanic is a plus!

· Excellent knowledge of MS Office, MS Word, and Excel

· Must be able to accurately type between 45 and 60 WPM.

· Must be proficient in English written and communication skills

· Has working knowledge of ERP

· Has working knowledge of customer service ticketing systems

· Strong data entry skills

· Strong written and oral communication skills

· Professional demeanor

· Comfortable performing repetitive tasks

· Highly motivated and target-driven

· Excellent communication and understanding skills

· Bilingual in Spanish a plus

· Prioritizing, time management and organizational skills

WORK ENVIRONMENT and PHYSICAL DEMANDS:

· This job operates in a professional office environment and typical of a call center operation.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and various computer programs.

· The Parts and Technical Support Specialist is routinely required to sit, stand, walk, climb stairs, touch, see, and hear; occasionally operate machinery and occasionally lift up to 45 pounds.

BendPak Inc. is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth, and related medical conditions and any other characteristic or activity protected by federal, state or local law.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

2 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

Call center
In-person

Ability to commute/relocate:

Theodore, AL 36582: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

How many years of automotive mechanic experience do you have?
Do you have any experience working with, servicing, and or installing automotive/car(BendPak,Rotary,Challenger, Tuxedo, etc) lifts?

Education:

High school or equivalent (Required)

Experience:

Automotive repair: 2 years (Preferred)
Automotive service: 2 years (Preferred)
Hydraulics: 2 years (Preferred)
Customer service: 2 years (Required)
ERP systems: 2 years (Required)
Call center: 2 years (Required)
Car Lift(BendPak, Rotary, Tuxedo, etc) Installation: 2 years (Preferred)
Data entry: 2 years (Required)
Typing(45WPM)_: 2 years (Required)

Work Location: In person

Quick Apply

jobs in Theodore, AL

Automotive Lift Parts and Technical Support Specialist

Clinical Director - Outpatient Treatment (on-site Gautier MS)

Warehouse Worker

Warehouse Worker

PACS Administrator

Front Desk Receptionist

Pipefitter 1st Class

Weekend Night Shift Warehouse Associate

Teacher - Coordinator of Education Services

Counselor

Production Worker

Digital Communications Manager

Spanish Inside Sales Representative

Front Desk Receptionist

Front Desk Receptionist

Bankruptcy Legal Assistant

Special Agent

Production Worker

Dispatcher/ container work

Package Handler - Part Time (Warehouse like)

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