20 Best member services representative jobs in Chicago, IL (Hiring Now!)

Quality Assurance Representative
Ryan Specialty —Chicago, IL
Evaluates customer interactions, including calls, emails, and other communication channels, to ensure a high standard of service and compliance with company…
Estimated: $53.4K - $67.6K a year
Staff Physician
Concentra —Franklin Park, IL
Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties. Generous paid time off (PTO).
Estimated: $199K - $252K a year
10d
RN Case Manager Hospice
Marvel Medical Staffing LLC —Chicago, IL
Registered Nurse, RN, follows VITAS policies and standards (See VITAS Standards Manual) and practices within the scope of the RN license and has knowledge of…
$36 - $45 an hour
Quick Apply
Field Sales Representative - Chicago
Oliver Winery —Chicago, IL
Master skillset for productive account calls, including evaluation of retailer landscape, pertinent geographies/population centers, and state laws within…
Estimated: $38.1K - $48.2K a year
Optometrist (Any State License) Kittery, ME
Matrix Providers —United States
*Licensure:* Current, full, active, and unrestricted license to practice as an optometrist. *Certification:* Possess a certification to use Therapeutic…
$85 - $92 an hour
Quick Apply
13d
Plant EHS Manager
Pactiv Evergreen —Franklin Park, IL
Work with the Corporate EHS departments and provide prioritized direction and technical expertise to the engineering organizations or contractors in…
Estimated: $104K - $132K a year
Customer Care Representative
Lineage Logistics —Chicago, IL
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace…
$20 - $22 an hour
Quick Apply
6d
Member Services Representative
Rewards Network —Chicago, IL
Answer and respond to high-volume inbound calls and emails from Rewards Network members daily; assist with account questions and provide information related to…
Estimated: $39.1K - $49.5K a year
Quick Apply
LPN Med Care Manager
Sunrise Senior Living —Park Ridge, IL
LPN, LVN, or state/province specific licensed nurse credential. Maintain the following certifications and ongoing training and re-education as required by…
Estimated: $61K - $77.2K a year
1d
Licensed Nursing Home Administrator (LNHA)
Skilled Nursing Facility —Chicago, IL
Must possess a current, unencumbered, active license to practice as a Nursing Home Administrator. Plan, develop, organize, implement, evaluate, and direct the…
Estimated: $97.9K - $124K a year
Quick Apply
Team Member/Customer Service
Minghin Cuisine —Chicago, IL
Handle cash transactions and operate the cash register. Basic math skills for cash handling and order processing. Familiarity with Aloha POS system is a plus.
$18.72 - $30.00 an hour
Quick Apply
Sales Account Representative
BM2 Freight Services Inc —Des Plaines, IL
*Prioritize Team Workload: *Work closely and diligently with your Carrier Sales Representative to prioritize your customers’ needs and ensure that they are…
$42,500 - $60,000 a year
Quick Apply
11d
Member Services Representative - Vacation Relief, AACU Branch Operations
American Airlines —Chicago, IL
Post deposits and process loan payments. Must have cash handling, sales, or a combination of customer service and financial institution experience within the…
Estimated: $46.4K - $58.7K a year
4d
INSURANCE ACCOUNT REPRESENTATIVE
STATE FARM INSURANCE —Chicago, IL
Continuously network to develop new prospective insurance customers in a variety of ways to market/sell all insurance products. M-F 9am-5pm (no weekends).
$40,000 - $60,000 a year
Quick Apply
2d
Medical Assistant
Associated Urological Specialist —Evergreen Park, IL
Maintains medical supply inventory and meets with or calls vendors to place medical supply orders weekly. Accurate and complete room set-up for physician.
Estimated: $33.1K - $41.9K a year
Quick Apply
Strategic Sales Executive
Aesculap Inc —Chicago, IL
Must possess a valid government issued drivers license and passport. To gain access to our Healthcare Customers clinical settings, field sales, field service,…
$129,124 - $129,125 a year
Warehouse Attendant|Part-time| McCormick Place Convention Center
Oak View Group —Chicago, IL
We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to…
$23.63 - $26.63 an hour
Member Experience Representative
CFX —Chicago, IL
They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.
Estimated: $36.9K - $46.7K a year
Quick Apply
Restaurant Crewmember
Raising Cane's —Chicago, IL
Even if you don’t have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every…
$16.40 - $17.50 an hour
Quick Apply
BCBA 24/25 School Year | Berwyn, IL
CareStaff Partners, LLC —Berwyn, IL
Work directly with the parent/guardian to notify them of the progress of the client to include weekly treatment calls. Must be able to practice in Illinois.
$38 - $41 an hour
Quick Apply

I want to receive the latest job alert for member services representative in Chicago, IL

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Quality Assurance Representative

Ryan Specialty - Chicago, IL

Apply Now

Job Details

Full-time Estimated: $53.4K - $67.6K a year

Benefits

Paid parental leave
Paid time off
Parental leave

Qualifications

Quality management
Bachelor's degree
Certified Quality Auditor
Business Administration
1 year

Full Job Description

Position Summary:

The Quality Assurance Representative is responsible for ensuring compliance with industry regulations and company policies by reviewing insurance policies, documentation, and processes. The role conducts audits and implements monitoring programs to assess the performance of customer service representatives, underwriters, and claims processors. They stay updated on industry regulations, generate performance reports, and collaborate with teams to address concerns and implement improvements.

Location:

Chicago - Illinois - WackerHunt Valley - Maryland

What will your job entail?

Responsibilities:

Conducts regular audits of insurance processes, claims, underwriting, and customer interactions to identify areas for improvement and ensure accuracy.
Administers quality monitoring programs to assess the performance of customer service representatives, underwriters, and claims processors.
Ensures quality assurance procedures are in alignment with industry best practices and regulatory requirements.
Reviews insurance policies, documentation, and processes to ensure compliance with industry regulations and company policies.
Addresses customer complaints related to the quality of service, ensuring prompt resolution, and preventing recurrence. Conducts root cause analysis for identified quality issues, working with relevant departments to implement corrective actions.
Stays updated on industry regulations and changes, ensuring that all insurance operations adhere to legal requirements.
Maintains accurate records of quality assessments, audits, and improvement plans, ensuring documentation follows industry standards.
Generates regular reports on quality performance metrics, presenting findings to management and suggesting strategies for improvement.
Evaluates customer interactions, including calls, emails, and other communication channels, to ensure a high standard of service and compliance with company guidelines.
Utilizes technology tools and systems to streamline quality assurance processes, automate assessments, and enhance overall efficiency.

Work Experience:

Minimum of 1 year of work experience in Business Operations or Quality Management in Insurance Industry.

Education:

Bachelor’s degree required; Business Administration, Quality Management, Business Operations preferred. Any other related discipline or commensurate work experience considered.

Licenses & Certifications:

Prescribed: NA
Preferred: Certified Quality Auditor (CQA)

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The base pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website

https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at

HR@Ryansg.com

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Apply Now

member services representative jobs in Chicago, IL

Quality Assurance Representative

Staff Physician

RN Case Manager Hospice

Field Sales Representative - Chicago

Optometrist (Any State License) Kittery, ME

Plant EHS Manager

Customer Care Representative

Member Services Representative

LPN Med Care Manager

Licensed Nursing Home Administrator (LNHA)

Team Member/Customer Service

Sales Account Representative

Member Services Representative - Vacation Relief, AACU Branch Operations

INSURANCE ACCOUNT REPRESENTATIVE

Medical Assistant

Strategic Sales Executive

Warehouse Attendant|Part-time| McCormick Place Convention Center

Member Experience Representative

Restaurant Crewmember

BCBA 24/25 School Year | Berwyn, IL

Job Seeker Tools

Employer Tools

Browse

Stay Connected