What’s it like to be a part of the FYZICALⓇ team? Game-Changing! The opportunities are boundless!
We are seeking individuals who want to come to work every day excited about the challenge of pushing themselves and their clients beyond expectations, beyond ‘good enough’. We’re a high-energy team. We treat clients with dignity and empathy, and we work hard to improve lives through physical therapy. You will feel right at home at FYZICAL, where our state-of-the-art facilities feature advanced cardiovascular, stabilization, and strength-stimulating technology to provide the greatest impact for accelerated recovery and relief from pain.
Our people are our greatest asset – we hire individuals who are professional and enthusiastically embrace advances in research, technology, science, and health care. In exchange, our teams enjoy a superb working environment, as well as unique and exciting possibilities for personal and professional growth. If you want to be the best at what you do and be rewarded for it, you have found the right place!
POSITION SUMMARY
The Franchise Regional Consultant (FRC) consults with the Development and Operations teams to manage the transition of franchises from sales to operational support. The Franchise Regional Consultant through collaborative logic and precision will establish new partnerships and strengthen relationships within their region.
The Franchise Regional Consultant will demonstrate values and leadership behaviors that include the ability to act independently, multi-task and manage multiple projects and priorities that build positive business relationships with franchisees. This role will support and train franchisees in overall business growth and aid in the development of business goals while adhering to company standards and procedures.
The FRC is responsible for working to retain and strengthen our franchises while reinforcing our culture. This is a key role in the overall management and strategic development of FYZICAL franchises and owner relationships. This position is remote and may have to travel to the Sarasota corporate office as needed. Position is salaried plus bonus opportunity.
ESSENTIAL FUNCTIONS
- Ensure efficient and effective processes are established in the transition to FYZICAL.
- Manage relationships with new franchise key personnel and provide continuous operational service and support.
- Manage front line efforts to drive franchisee satisfaction.
- Influence and inspire franchisee to engage in FYZICAL brand and initiatives.
- Maintain regular communication touchpoints and provide feedback to senior leadership on any needed improvements.
- Develop and implement strategies to grow sales and maximize profit.
- Analyze franchisee performance and provide feedback, guidance, training and encouragement in order to impact results.
- Proactively provide recommendations to senior leadership on how to leverage resources and opportunities to improve business results (e.g. new initiatives, upgrading equipment, new technology advantages).
- Stay current with industry trends to enhance FYZICAL’s value proposition.
- Must have in depth knowledge of FYZICAL’s business model and business systems.
- Responsible for managing several franchise accounts, often being the face of FYZICAL support operations and compliance.
- Ensure that new and established franchises meet monthly, quarterly and yearly objectives and offer ongoing support to attain preset goals.
- Alert Sales team of any potential expansion territory by franchise.
- Offer feedback based on quantitative and qualitative information and provide recommendations on growth status to senior leadership.
- Monitor franchisee key performance indicators (KPI’s) to ensure best practices demonstrated.
- Escalate and resolve areas of concern as raised by franchisees.
- Update the FRM/CRM and ensure account communication is efficient and effective.
- Coaching physician liaison for growth opportunities.
- Conduct and attend regional meetings for assigned region.
- Develop and implement solutions and processes to achieve desired operational results to move the business forward and enable growth.
- Requires excellent organizational and interpersonal skills.
- Ability to proactively prioritize needs and effectively manage time.
- Ability to think critically and take action in critical situations.
- Ability to communicate candidly and effectively, both written and orally.
- Ability to thrive in a fast-paced dynamic culture.
- Comfortable handling multiple projects/issues with a high degree of complexity and be able to prioritize to provide the biggest impact regarding customer service.
- Aptitude to think critically to appropriately assess situations and make decisions and/or recommendations accordingly.
- Serve as a liaison between the Regional Franchise Advisory council and the operations team.
NON-ESSENTIAL FUNCTIONS
Leads by example and exhibits teamwork while promoting the core philosophy of FYZICAL.
QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIREMENTS
- Bachelor’s degree preferred. Experience can substitute for education.
- Previous experience in CRM/FRM platforms.
- 10+ years in outpatient Physical Therapy practice management or ownership
- Licensed PT/PTA
- Teambuilding & mentorship experience
- Computer proficient.
- Schedule flexibility and ability to travel up to 75%.
- Eligible Driver’s License and valid automobile insurance.
EXPECTED WORK HOURS
Monday through Friday, 8.00am-5.00pm. Some night and weekend work may be required.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend.
- Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time.
- Occasionally required to climb or balance; stoop; kneel, crouch, taste or smell.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
- Light to moderate lifting is required.
- Ability to uphold the stress of travelling.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
EEO STATEMENT
FYZICAL, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FYZICAL LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FYZICAL, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FYZICAL, LLC employees to perform their job duties may result in discipline up to and including discharge.
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