20 Best direct service provider jobs in New York, NY (Hiring Now!)

IT Service Outage Management Analyst
NYU Langone Health —New York, NY
Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences.
$81,325.15 - $82,893.56 a year
Tech Support Analyst
The National September 11 Memorial & Museum —New York, NY
Proven ability to communicate technical information both verbally and in writing to technical, non-technical, and senior management staff.
$62,400 - $65,000 a year
Quick Apply
Desktop Support Level 2-NYC-Hybrid
Sun River Health —New York, NY
\*Must have reliable transportation and valid drivers license\*. Must be willing to undergo drivers license check. Assists with all hardware deployment steps.
$23.00 - $28.75 an hour
Quick Apply
Support Associate (Level 1 Helpdesk Support)
Lyra Technology Group —New York, NY
Staying current with our technology standards, tools and methods, as well as with their underlying technologies.
$70,000 - $75,000 a year
Quick Apply
Service Desk Technician
NYC Careers —New York, NY
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
$56,106 - $81,694 a year
1h
IT Support Analyst
Confidential —New York, NY
The IT Support Analyst will answer, evaluate, prioritize, and resolve incoming telephone, voicemail, e-mail, in-person, and Service Desk System requests for…
$28.83 an hour
Quick Apply
13d
Director, Application Support
The Panther Group —New York, NY
Provides guidance and recommended consultation on applications and related services to other departments, which will include business rules analysis, reviewing…
$140,000 - $175,000 a year
Quick Apply
5d
IT Support Specialist
New Empire Corp —Brooklyn, NY
The group offers a range of services including procurement, analysis, planning, financing, construction and design, construction management, marketing, and…
$20.91 - $25.18 an hour
Quick Apply
IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square
Dragon Bridge —New York, NY
Ability to drive, and own valid driver license. Able to understand common IT hardware equipment and software systems. Job Type: Part time / Internship.
$20 - $25 an hour
Quick Apply
7d
Level 1/2 Technical Support Specialist - Big Growth Opportunity!!
CompuConnect Inc. —Brooklyn, NY
Help desk: 1 year (Required). You must have at least 1-year experience taking apart computers/putting them back together, understand what network equipment is…
$35,000 - $45,000 a year
Quick Apply
Tech Support and Customer Support F/T (Williamsburg - Brooklyn)
ManageGo —Brooklyn, NY
This is NOT a hardware/network configuration support type position. Excellent email writing and explanation skills.
$45,000 - $65,000 a year
Quick Apply
11d
Computer Technician
MoleQ Inc. —New York, NY
Responsible for day to day technical support; Providing direct, over the phone or remote troubleshooting to end-users. Customer service: 1 year (Preferred).
$44,000 - $60,000 a year
Quick Apply
7d
College Aide- Help Desk Technician
NYC Careers —New York, NY
Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer…
$18.00 - $22.64 an hour
1h
Tier 1 Customer Support -(Part-Time Contractor)- Remote
ExecOnline —New York, NY
Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
Estimated: $43K - $54.5K a year
Quick Apply
Desktop and MAC Support Technician
Ovation Workplace Services —New York, NY
Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs.
$35,000 - $58,240 a year
Quick Apply
6d
Support Desk - Contractor (Remote)
ExecOnline —New York, NY
Be well versed and comfortable with email and phone etiquette in challenging and time-sensitive situations for users or those with lesser technical fluency.
$20 an hour
Quick Apply
IT Support Specialist II (MSP)
Peoples Computer Services, Inc. —Brooklyn, NY
Associate degree minimum (in a computer-related field preferred); Bachelor's degree is a plus. Proficient in troubleshooting, networking, and cybersecurity.
$60,000 - $75,000 a year
Tech Support Specialist (Mandarin required)
ICON PAYMENTS TECHNOLOGY —New York, NY
Answer incoming telephone and email inquiries from customers. Help resolve complicated technical issues. A comprehensive training program that covers basic…
$36,000 - $60,000 a year
Quick Apply
Google IT Support Professional training program
St. Nicks Alliance —Brooklyn, NY
Secure a Paid Internship in IT ($18/hr). Available 9 AM to 5 PM Mon- Fri. Overall knowledge/interest in IT. Job Types: Full-time ($18+).
$18 an hour
Quick Apply
Computer Desktop Support Specialist - (On-site in Brooklyn, NY 11219)
ASAP/NetSource —Brooklyn, NY
Record technical issues and solutions in logs. Help create technical documentation and manuals. Address user tickets regarding hardware, software and networking…
$24 - $27 an hour
Quick Apply
1d

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IT Service Outage Management Analyst

NYU Langone Health - New York, NY

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Job Details

Full-time $81,325.15 - $82,893.56 a year

Qualifications

Computer science
Computer Science
Incident management
UNIX
Process improvement
Windows
Technical support
IV insertion
Bachelor's degree
ITIL
Computer networking
Organizational skills
IT
2 years
Communication skills
Time management

Full Job Description

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as an IT Service Outage Management Analyst.

In this role, the Analyst will work under the supervision of the IT Service Manager, and in accordance with ITIL best practices will be involved is all aspects the service management for MCIT. Areas this position will encompass duties in Change, Incident, SLA/OLA and CMDB environments.
Overview of role by area: Incident/Outage: The Analyst II facilitates availability of all Medical Center IT systems at all times, by ensuring teams engagement in a timely manner and working collaboratively to resolve the Priority 2 Major Incident following ITIL best practices. The Analyst II also supports Priority 1 Enterprise level Incidents under the direction of Senior Service Management Staff.

Job Responsibilities:

Incident/Outage:

Coordinate outage operational support response with MCIT application and infrastructure teams to resolve issues or develop work around to restore services for high priority problems
Monitor various systems and applications for potential outages and identify issues promptly.
Diagnose the root cause of outages using technical expertise and established procedures.
Implement effective troubleshooting steps to resolve outages and restore system functionality as quickly as possible.
Communicate proactively with impacted stakeholders, keeping them informed of the situation, estimated resolution time, and any necessary updates.
Document outage details, including root cause analysis, resolution steps, and lessons learned, for future reference and improvement.
Generate outage notifications status updates to MCIT Leadership for P2 service outages
Work with technical teams and business operations to implement improvements in service delivery and support
Investigate Critical/Complex incidents and issues identified as problems
Initiate Problem investigations and root cause analysis in conjunction with the problem owner.
Contribute to the continuous improvement of outage management processes by identifying areas for optimization and suggesting effective solutions.
Stay up-to-date on emerging technologies and industry best practices related to outage management and technical support.
On call support 1 week every Month.

IV. SKILLS/QUALIFICATIONS

Experience with hands-on implementation of ITIL best practices desired. ITIL v4 Foundations certification required
Excellent analytical, critical thinking and organizational skills
Strong facilitation and communications skills both verbal and written
Commitment to work collaboratively and create a positive team environment with a proven ability to manage priorities and work on a variety of projects.
A basic understanding of enterprise server/storage/backup/DB/Application solutions supporting a large enterprise environment
Basic skills for Windows, Unix, and Networking
Experience with process design and process improvement methodologies is preferred
Strong understanding of troubleshooting methodologies and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in using relevant technical tools and software.
Strong attention to detail and a commitment to providing high-quality service.

V. ADDITIONAL DESIREABLE SKILLS

Experience with incident management frameworks (e.g., ITIL).
Knowledge of specific systems or technologies relevant to the organization.
Excellent time management and organizational skills.
Ability to work effectively under pressure and meet deadlines.

EDUCATION AND SKILLS

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum of 2-3 years of experience in a technical support or related role.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $97,589.96-$105,733.39 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Apply Now

direct service provider jobs in New York, NY

IT Service Outage Management Analyst

Tech Support Analyst

Desktop Support Level 2-NYC-Hybrid

Support Associate (Level 1 Helpdesk Support)

Service Desk Technician

IT Support Analyst

Director, Application Support

IT Support Specialist

IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square

Level 1/2 Technical Support Specialist - Big Growth Opportunity!!

Tech Support and Customer Support F/T (Williamsburg - Brooklyn)

Computer Technician

College Aide- Help Desk Technician

Tier 1 Customer Support -(Part-Time Contractor)- Remote

Desktop and MAC Support Technician

Support Desk - Contractor (Remote)

IT Support Specialist II (MSP)

Tech Support Specialist (Mandarin required)

Google IT Support Professional training program

Computer Desktop Support Specialist - (On-site in Brooklyn, NY 11219)

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