20 Best Senior Customer Service Representative jobs (Hiring Now!)

Senior Team Lead
Zynex Medical —Englewood, CO
Developing Self & Others - Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development…
From $25 an hour
Mortgage Servicing Specialist Sr. (Customer Interaction) - Sept. 16th Start
Cenlar FSB —Tempe, AZ
The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound),…
From $20 an hour
Quick Apply
1d
Senior Customer Service Supply Chain Coordinator (CIC)
Freudenberg/FHP —Aurora, IL
*Insurance Summary (FTE 30+ hours/week): Medical *4 plan options through Blue Cross Blue Shield of Illinois (BCBS); *Dental *Low or High PPO options through…
From $25 an hour
Quick Apply
Senior Coordinator, Customer Loyalty
Commnet Broadband —Castle Rock, CO
Proficiency with CRM software and data analysis tools. Develop and implement effective retention strategies to minimize customer churn.
$16 - $24 an hour
Quick Apply
3d
Senior Client Services Manager
Legacy Wealth Planning - Northwestern Mutual —Bedminster, NJ
Maintain financial representative’s calendar and schedule follow-up appointment & answer telephone calls and direct them as appropriate.
$60,000 - $70,000 a year
Quick Apply
Bilingual Senior Resolution Officer
Tax Relief Advocates —Irvine, CA
Qualified inbound calls seeking our services. Cash bonuses, Sick, PTO, paid holidays, and matching 401k. Superior multi-tasking and time management skills.
$60,000 - $350,000 a year
Quick Apply
Senior Customer Service Representative - National Remote
Optum —Dallas, TX
Support both incoming and outgoing customer and provider calls with excellent customer service. Answer 35-50 incoming phone calls per day from customers and…
$16.54 - $32.55 an hour
7h
Senior Human Resources Coordinator
Dialog Direct —Highland Park, MI
Manages all Leave of Absence requests in accordance with federal, state and company guidelines. SHRM-CP/PHR or willingness to obtain certification preferred.
From $18 an hour
Quick Apply
6d
Client Services Associate
St. Andrews Seniors Solutions —St. Louis, MO
Responsibilities include but are not limited to inbound and outbound calls for clients and employees, data entry to assist with bi-weekly payroll processing and…
From $16 an hour
Quick Apply
Sr. Corrugated Customer Service Representative
HOOD CONTAINER CORPORATION —Chicago, IL
Handle data entry for workflow requests related to estimating and design. Respond promptly to customer requests, including order management, status updates,…
Estimated: $41.1K - $52K a year
Quick Apply
23h
Customer Service Associate/ Senior Customer Service Associate
Shane Co. —Westminster, CO
Operate as a cashier, handling transactions and assisting customers with payment plans, warranty information, and returns.
Estimated: $38.3K - $48.5K a year
13d
Insurance Sr Customer Service Representative
Allstate Insurance —Algonquin, IL
Perform customer reviews and educate clients. The ideal candidate will have current insurance office customer service experience, and sales experience.
$43,000 - $50,000 a year
Quick Apply
Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
ClearWellness-Member Care Support for Overnight (100% Remote)
ClearCaptions, LLC —Remote
Inbound/Outbound telephone communication, managing associated documentation as well as email, text and/or chat services with seniors and caregivers.
$16.89 - $18.00 an hour
Quick Apply
SENIOR CUSTOMER SERVICE REP
The Nagler Group —Hudson, NH
The purpose of this role is to provide a high level of support to the sales team, following up on sales leads and helping to grow and develop client…
Estimated: $43.2K - $54.7K a year
14d
Senior Institutional Client Operations Specialist
Fisher Investments —Camas, WA
Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors.
$70,000 - $95,000 a year
Senior Benefits Specialist (Call Center)
FreedomCare —Remote
Manage a high volume of inbound and outbound calls in a fast-paced customer service environment. As a Senior Wellness Coordinator, you will play a pivotal role…
$20 - $27 an hour
Quick Apply
8d
Customer Service Representative Senior/Intermediate - Authorization
University of Michigan —Ann Arbor, MI
Maintain and manage MiChart in-basket requests, non-encounter messages, and patient call messages in a timely manner. 2 years of customer service experience.
3d
Senior Contact Center Director
Darwill, Inc. —Woodstock, GA
*Process Improvement:* Evaluate current processes and workflows, identify opportunities for optimization, and develop and implement SOPs to enhance productivity…
Estimated: $84.1K - $106K a year
Quick Apply
9d
Customer Service Associate | Every other weekend - Atriums
Omega Senior Living —Overland Park, KS
Maintains records, files, and verifies information, assists in payroll data entry, building administration backup and performs clerical support and receptionist…
Estimated: $26.2K - $33.2K a year
Quick Apply
22h

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Senior Team Lead

Zynex Medical - Englewood, CO

Apply Now

Job Details

Full-time From $25 an hour

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Heavy lifting
Employee orientation
Microsoft Office
High school diploma or GED
Computer skills
Leadership

Full Job Description

Your primary responsibility will involve supporting the Manager in the day-to-day operational oversight of their designated team. Within this position, you will engage with team members, offering guidance and leadership to enhance their individual skills and foster growth, ultimately enabling them to carry out their job responsibilities with increased effectiveness and efficiency.

Furthermore, as a representative of the Zynex brand, you bear the responsibility of delivering an exceptional experience to all "customers" in each and every interaction, without exception. Every decision you make should be in alignment with our mission, vision, and strategic objectives. All forms of communication, whether through email, mail, or phone, are expected to maintain a professional, straightforward, and harmonious tone. Any issues or obstacles that arise should be promptly addressed with solutions that align with our overarching strategy.

Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post

Competencies Needed:

Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.
Alignment & Leadership - Leads by example, provides clarity to others on the relevance and importance of Organization’s principles; understands impact of climate on performance; keeps Organization’s interests at the forefront of decision-making; acts with unwavering integrity; conveys confidence in approach; wins respect.
Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
Developing Self & Others - Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development through timely coaching, guidance, and feedback.

Essential Job Duties & Responsibilities:
Leadership (25% of Shift)

Model aligned leadership behavior, always communicating with utmost professionalism, and following all company policies/process without exception.
Observe, document, and report all occurrences of employees when there is non-compliance with company policy, process, or following appropriate chain of command.

Quality Checks & Reporting (25% of Shift)

Reviewing accounts/files periodically to ensure that employees are making progress on their workload, working files completely, and following company processes as they are outlined.
Reporting to Patient Enrollment Manager any trends in Orders, Conversions, Collections of Deposits, Processes or Employee Morale as this impacts the entire Department.
Providing professional feedback to Patient Enrollment Manager regarding team member’s performance in the areas assessed (Knowledge, Reliability, Initiative, Innovation, and Collaboration).
Assist in resolving patient and/or insurance escalations.

New Hire On-Boarding & Staff Training (25% of Shift)

Provide a seamless on-boarding experience from New Hire Orientation (NHO) into your department, including a structured on-boarding plan for at least the first week in the department.
Report your team’s training needs to your direct Manager regularly to ensure additional support and resources are provided in a timely manner.

General Duties & Responsibilities: (25% of Shift)

Complete typical duties associated with the Departments Team Lead position.
Conduct 1-on-1 one coaching meetings with Specialists.
Review timecards and ensure team is meeting daily goals.
Operate independently in Zynex’s access database/billing system to complete patient orders with a high degree of accuracy.

Additional Duties:

Meet daily goals and other duties, as assigned by Manager.
Dress and interact professionally in an office environment.
Follow all company policies and address issues following appropriate chain of command.
Complete.
Be present/visible in the home office 5 days/week (M-F), 8 hours/day. Exceptions to this need prior approval from your direct Manager.

Education Requirements:

High School Diploma or equivalent required; college degree beneficial.

Physical & Environmental Requirements:
Computer Intensive Tasks (95% of shift):

Ergonomics: Maintain proper posture using an ergonomic chair.
Headset Usage: Regularly wear a headset for extended periods in a call center environment.
Communication: Effectively communicate via spoken, written, virtual, and electronic means.
Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
Sitting/Standing for Extended Periods: Sit or stand for prolonged periods while working on a computer.
Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
Dynamic Office Environment: Operate in a fast-paced, professional office setting.

Physical Tasks (5% of shift):

Heavy Lifting: Lift objects weighing up to 10 lbs.

Zynex Offers Exceptional Benefits (Full-Time Roles):

Premium starting pay (starting $25/hour).
Health, dental, & vision insurance.
401k with company contribution.
8 paid holidays + up to 2 additional floating holidays (1 every 6 months).
15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
Health & wellness bonus up to $50/month.
Frequent opportunities for role transitions and advancements.
Up to $75/month reimbursement for community volunteer hours.

Zynex Medical accepts applications for this position on an ongoing basis.

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com/careers.

Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and/or offers of employment under our company's banner. To clarify further:

We are actively hiring for various positions and will never ask for payment for job placements.
Job openings are solely advertised on trusted platforms like Indeed.com, LinkedIn.com, and Zynex.com.
Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112.
Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as zynex.com.
Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.

Apply Now

Senior Customer Service Representative jobs

Senior Team Lead

Mortgage Servicing Specialist Sr. (Customer Interaction) - Sept. 16th Start

Senior Customer Service Supply Chain Coordinator (CIC)

Senior Coordinator, Customer Loyalty

Senior Client Services Manager

Bilingual Senior Resolution Officer

Senior Customer Service Representative - National Remote

Senior Human Resources Coordinator

Client Services Associate

Sr. Corrugated Customer Service Representative

Customer Service Associate/ Senior Customer Service Associate

Insurance Sr Customer Service Representative

Senior Manager, Customer Experience Measurement

ClearWellness-Member Care Support for Overnight (100% Remote)

SENIOR CUSTOMER SERVICE REP

Senior Institutional Client Operations Specialist

Senior Benefits Specialist (Call Center)

Customer Service Representative Senior/Intermediate - Authorization

Senior Contact Center Director

Customer Service Associate | Every other weekend - Atriums

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