20 Best guest service agent jobs (Hiring Now!)

Hotel General Manager
Cobblestone Hotel & Suites —Wickenburg, AZ
Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel…
From $60,000 a year
Quick Apply
Guest Service Agent 3p-11p
Mountain Lake Lodge —Pembroke, VA
Welcome guests upon arrival and assign rooms. Register guests, collect necessary information (like contact details and exact dates of their stay).
From $14 an hour
Quick Apply
9d
Store Team Member
Rusty Lantern Markets —North Hampton, NH
_Assist in ensuring excellent guest service: _You will need to put in the extra effort to ensure that every aspect of an RLM visit exceeds the guest expectation…
$15 - $17 an hour
Quick Apply
3d
Guest Service Agent, Vacation Ownership at Ocean Tower - Hilton Waikoloa Village
Hilton —Waikoloa, HI
As a Guest Service Agent Vacation Ownership at Ocean Tower, you would be responsible for greeting and registering guests and checking guests out of the hotel in…
$22.86 - $25.41 an hour
Quick Apply
1d
Hotel Front Desk Clerk
Super 8 Big Timber —Big Timber, MT
Previous experience in guest relations, front desk, or customer service preferred. Check guests in and out of the hotel. Multilingual skills are a plus.
$15.50 an hour
Quick Apply
6d
Guest Services Representative
La Quinta Inn & Suites by Wyndham Yellowstone Airport —Belgrade, MT
Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
$20 - $21 an hour
Quick Apply
Leasing Agent
Alta Property Management —Edmonds, WA
The ability to walk stairs, climb ladders, and operate common cleaning tools. Continually review and improve all aspects of property and unit marketing;…
$22 - $26 an hour
Quick Apply
Front Desk Agent/Night Auditor
CCMS Resorts LLC —Port Aransas, TX
Duties include, but not limited to: answering phones, making reservations, checking guest in & out, resolving guest concerns/complaints, coordinating with…
From $14 an hour
Quick Apply
Guest Service Agent
Holiday Inn Express —Wisconsin Dells, WI
\*\*Duties:\*\* - Greet and check-in guests in a friendly and professional manner - Handle guest inquiries, requests, and complaints promptly and courteously -…
$13 - $15 an hour
Quick Apply
19h
Guest Service Agent
Crescent Hotels & Resorts —New York, NY
As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to…
$22 an hour
Quick Apply
9d
Guest Service Agent
Kalyan Hospitality LLC —Richmond, VA
Take messages for guests, as well as hotel staff. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary.
Estimated: $26.4K - $33.5K a year
Quick Apply
2d
Front Desk Agent/Night Audit
Comfort Inn & Suites —Goodland, KS
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes*.
$13 - $14 an hour
Quick Apply
2d
Guest Service Agent
Dunton Hot Springs —Dolores, CO
Possession of a valid driver's license and a clean driving record. The Guest Service Agents are responsible for assisting Dunton guests with pre-arrival…
$21 - $23 an hour
Quick Apply
1d
Guest Service Agent
Omni Hotels & Resorts —Atlanta, GA
Follow-up with guests once hotel departments to see that problems are resolved. Speak with guests in a friendly, warm manner making them feel welcome to the…
Estimated: $30.5K - $38.7K a year
1d
Guest Service Agent
Four Points by Sheraton —Allentown, PA
The candidate will be responsible for all aspects of the hotel front desk and the overall guest experience. Checking guests into and out of the hotel.
Quick Apply
Front Desk Agent
LUXURY CONNECTIONS CONCIERGE LLC —New York, NY
Manage phone calls and reservations. Previous experience in hotel management or front desk operations preferred. Check guests in and out efficiently.
$19.93 - $24.01 an hour
Quick Apply
6d
Guest Service Agent
SSH Gulfport LLC —Gulfport, MS
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Register and assign rooms to guests.
Estimated: $27.6K - $35K a year
Quick Apply
3d
Guest Service Agent
The Sewanee Inn —Sewanee, TN
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and…
Estimated: $27.8K - $35.2K a year
Quick Apply
2d
Guest Service Agent
Courtyard Stuart —Stuart, FL
Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay…
Estimated: $30K - $36.3K a year
Quick Apply
1d
Front Desk Clerk
Baymont Inn & Suites Sheridan Wyoming —Sheridan, WY
Operate phone systems and manage incoming calls. Knowledge of front desk operations and hotel management procedures. Greet and welcome guests upon arrival.
$13 - $16 an hour
Quick Apply
6d

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Hotel General Manager

Cobblestone Hotel & Suites Wickenburg, AZ

Quick Apply

Job Details

Full-time From $60,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Sales
5 years
Upselling
Employment & labor law
Microsoft Office
High school diploma or GED
Driver's License
Staff training
Leadership
Hotel experience
Time management
Hotel management

Full Job Description

Slate Hospitality Group, LLC is recruiting an experienced and motivated Hotel General Manager for our Cobblestone Hotel and Suites in Wickenberg, AZ!

The general manager is the glue that holds all moving parts of our business together. As a manager, you are expected to provide day-to-day leadership and direction by maximining financial returns, driving development of team members, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel in the local community, all while maintaining operational and guest services standards as defined by Cobblestone Hotels and Slate Hospitality Group, LLC.

FINANCIALS & ACCOUNTING

· Analyze financials and data to drive revenues, future profitability, and maximum return on investment.

· Ensure all accounts are reconciled on a weekly basis and oversee the process of any overdue accounts.

· Review accounts payable daily and submit weekly.

· Use distribution channels and technology platforms to drive revenue and maximize market share.

· Ability to understand profit and loss statement, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories, and general accounting procedures.

TEAM DEVELOPMENT.

· Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.

· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

· Oversee any salary, disciplinary or staffing/human resources related actions in accordance with rules and policies.

· Monitor day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Educate and train all team members in compliance with federal, state and local laws and safety regulations.

· Guarantee staff are properly trained and have the tools and equipment to carry out job duties.

· Ensure knowledge of all employee paperwork, handbooks, and policies is complete and enforced.

· Promote teamwork and quality service through daily communication and coordination with departmental management.

· Follow all labor laws in accordance with state and federal regulations.

GUEST EXPERIENCE.

· Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.

· Drive improvement in guest satisfaction goals.

· Demonstrate brand loyalty by maintaining compliance with all required brand and service standards, and license agreement mandates.

· Make time to interact with guests, solicit feedback and build relationships.

· Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

· Audit and oversee the accuracy of all guest billing.

· Inspect rooms daily to ensure that housekeeping maintains quality.

RESPONSIBLE BUSINESS.

· Ensure that Cobblestone Hotels and Slate Hospitality Group, LLC standards are embraced and practiced by all team members, including oneself.

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.

· Maintain relations with outside contacts.

· Act as public relations representative to raise awareness of the hotel and brand in the local community. Drive team member involvement in community organizations, activities and businesses.

· Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

· Develop and maintain rapport with competitive hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.

· Know and follow all safety standards and procedures.

SALES & MARKETING.

· Responsible for acquiring and maintaining a solid base of customers and accounts and for attaining a high occupancy and level of profitability.

· Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel agents, as well as other local and state organizations that could result in potential business for the hotel.

· Actively seek high revenue accounts and work to maintain a high level of business.

· Acquire and maintain a solid base of accounts towards attaining the property’s budgeted profit levels.

· Responsible for the development of a comprehensive property marketing plan and annual sales forecast.

· Handle all reputation management responsibilities for various websites, and promptly handle any complaints.

· Prepare a written sales call report on all outside calls made each week.

· Maintain an updated sales filing system.

· Follow-up on all meeting functions with the customer contact person and solicit future business.

· Responsible for third party requests, CVB bids and Hotel Planner.

· Assists in training employees on proper upselling techniques.

SYSTEMS.

Complete knowledge of Property Management System, Central Reservations System (CRS), all-time clock systems, lock programming, audit, PBX phone system, Expedia, Booking.com, TACS, Shit4, TripAdvisor, Google, C-Street, and SHG Portal

EQUIPMENT.

· Maintain all equipment on property in compliance with warranties, codes, and guideline

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Holidays
Monday to Friday
Night shift
On call
Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Hotel management: 5 years (Required)

Ability to Relocate:

Wickenburg, AZ: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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