SUMMARY:
This is an exciting opportunity to manage all aspects of the day-to-day operations by successfully working alongside a small team of 8 to 10 employees at a small boutique inn in Santa Cruz, California.
The Hotel Manager is passionate about providing an inviting and memorable experience for guests by managing all aspects of the hotel's day-to-day operations. The Hotel Manager is committed to ensuring successful operations by coaching and supporting team members, maintaining a well-organized back of the house, willingly assisting on the front lines, and keeping a sharp eye on revenue, expenses, and budget.
ABOUT WEST CLIFF INN
Located in the vibrant coastal community of Santa Cruz, the West Cliff Inn offers a tempting smaller boutique inn experience over big-city accommodations in the Monterey Bay area. This finely crafted, historic inn features 10 guest rooms with fireplaces, balconies, or a peek of the ocean.
Guests enjoy Four Sisters Inns’ signature amenities with their stay, including a complimentary breakfast prepared on-site and an afternoon wine and cheese service with the collection's hallmark freshly baked cookies. Personalized concierge services, refreshments, on-site parking and high-speed wireless Internet access are also included.
ABOUT FOUR SISTERS INNS
West Cliff Inn is a member of Four Sisters Inns, a curated collection of distinctive and independent boutique inns and small hotels throughout California. Four Sisters Inns is a collection of 17 boutique inns and small hotels located in California’s most desirable destinations. Each is one-of-a-kind, offering guests an authentic and personalized experience, beautiful accommodations, and exceptional service. Over the past 40 years, Four Sisters Inns has developed a loyal following. We remain committed to fostering a culture that values our employees, guests, and investors.
CORE VALUES:
At Four Sisters Inns, we hire team members that embody our five core values:
- Grace. At Four Sisters Inns, grace is about being professional, patient, and having true generosity of spirit when it comes to all people in all situations.
- Grit. Grit is our passion and resilience; our desire and drive to not be defeated nor take things personally.
- Attentive. It’s all about the little details in our business; they matter. We deliver on those details with genuine care. Our heart is truly in it.
- Adaptable. We stay adaptable so our guests can stay relaxed. We're always ready for the unexpected. Remaining open, flexible, and able to pivot and switch gears at a moment's notice is essential.
- Above and Beyond. We take everything just one step further than the expected for our guests, fellow team members, and supervisors. We seek out small moments to make a big impression.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Directly supervises and coaches all staff, including Front Desk, Housekeeping, and Maintenance.
- Sells as many rooms as possible at the best possible rate. Participates in the budgeting process, and achieves budgeted financial goals.
- Manages online availability through hotel software, ensuring visibility on sites determined by the revenue management team, including Expedia.com; Booking.com; Hotels.com, HotelTonight.com, etc. Is responsible for ensuring that availability is updated multiple times per week, including on the manager’s days off.
- Maintains excellent communications with all staff to encourage positive working relationships.
- Has in-depth knowledge of the area with its various attractions.
- Handles multiple telephone lines, takes reservations, assists guests with information, dinner reservations, tours, etc. Effectively presents information and responds to questions from FSI Management, purveyors, guests, customers, and the general public.
- Handles guest complaints. Is responsible for taking appropriate corrective action within established guidelines. Contact supervisor for all unique circumstances. Ensures maximum guest satisfaction at all times.
- Oversees implementation of recommendations for preventative maintenance and long-term improvements of the property. The manager ensures that there is a high level of maintenance in the rooms, common areas, service areas and exterior grounds.
- Is hands-on in approaching maintenance challenges. Makes minor repairs as needed. Requests bids on projects, and supervises small improvement projects.
- Prepares daily and monthly revenue paperwork, ensuring established accounting procedures and policies are adhered to. Maintains well-organized files. Prepares AP’s, payroll, forecasting, revenue sheets, OSHA reports and all other required paperwork.
- Implements strict cost control measures. Oversees purchases in every department, including the kitchen, and ensures that they comply with budgeted guidelines.
- Promotes Four Sisters Inns. Represents the Company when they interact with local businesses and associations, and thus exhibits a high degree of professionalism.
- Interacts positively and discreetly with the owners.
- Is on-call after hours, and must be reachable by a guest or the overnight person.
- Understands that superior guest service is required, regardless of the time.
- Regularly prepares breakfast and afternoon hors d'oeuvres; assists with clean up.
- Exhibits a high degree of flexibility at all times as is regularly required to assist with all departments including cleaning while maintaining a high degree of professionalism.
- Maintains excellent communication with other FSI managers in the area in order to promote packages and increase occupancy.
- Develops knowledge of other Four Sisters Inns and is familiar with the staff, services, hours of operation and works within the five core values of Four Sisters Inns.
- Uses equipment and materials in a safe and acceptable manner, follows established safety procedures, uses appropriate safeguards, and observes common-sense rules of safety in all on-the-job activities.
- Ensures health and safety controls are followed at all times and conducts the mandatory quarterly safety meetings for the hotel set forth by Four Sisters Inns.
- Conducts self in a manner reflecting credit on Four Sisters Inns and the five core values and encourages others to do the same.
- Any other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- Directly supervises all staff to include: Front Desk Personnel, Housekeeping Department and Maintenance Personnel
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include all aspects of each department regarding hiring, training, recommendations for termination and performance-related matters.
- Must maintain good communications with all staff to encourage positive working relationships.
QUALIFICATION REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Must work at least one Friday, Saturday, or Sunday and some company-recognized holidays.
- Must have reliable transportation, valid driver's license and auto insurance
EDUCATION and/or EXPERIENCE:
- Bachelor’s degree (B.A.), preferably in Hotel/Motel Management, from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. This may be waived in certain rare circumstances.
- Strong customer service and/or previous hotel/motel experience, including operations, front desk, maintenance and staffing helpful.
LANGUAGE SKILLS:
- Ability to read, analyze, and interpret technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from management and other employees of the organization, purveyors, guests, customers, and the general public.
MATHEMATICAL SKILLS:
- Ability to work with general mathematical concepts.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Good knowledge of Excel and Google Sheets.
REASONING ABILITY:
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to analyze a situation and respond with good judgment.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to apply common sense to various issues that arise on a regular basis.
OTHER SKILLS AND ABILITIES:
- Three to five years of hotel/motel experience with specific hotel management experience desirable.
- Must possess exceptional interpersonal and guest service skills.
- Common sense approach and problem-solving.
- Shared core values with Four Sisters Inns
- Strong computer skills including with Google Drive, Docs, Sheets and Gmail
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employees are regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.
- The employee frequently is required to stand, walk, sit and reach with hands and arms.
- The employee is regularly required to sit and stand; climb up and downstairs and balance, and stoop, kneel, crouch, crawl or use step stools or ladders.
- The employee must be able to lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, and the ability to read a computer screen for extended periods.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to the risk of electrical shock.
- The noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Application Question(s):
- Are you able to commit to 45+ hours of work every week?
- Are you willing to work Holidays and be available to the team after hours?
Education:
Ability to Relocate:
- Santa Cruz, CA 95060: Relocate before starting work (Required)
Work Location: In person
