20 Best Patient Representative jobs in Boston, MA (Hiring Now!)

Client Service Representative (CSR)
Ged Lawyers —Boston, MA
Some knowledge of the medical field and terminology (worked in a doctor’s office – Medical Assistant that has worked in the front and back office).
Estimated: $41.9K - $53K a year
Quick Apply
Customer Service Representative - Enter the Healthcare Field!
LasikPlus/TLC/LVI —Boston, MA
Paid Time Off and Paid Holidays. Health, Dental, and Vision Insurance. Long-Term and Short-Term Disability. Employee Lasik and Family Lasik Discount!
$17.00 - $21.50 an hour
Quick Apply
5d
Delivery Driver at a Top Workplace
US Med-Equip —Woburn, MA
Valid driver’s license and good driving record for the past 3 years. Provide professional customer service to hospital contacts, listening and responding to…
Estimated: $38.1K - $48.3K a year
Quick Apply
Customer Service Representative
PostScan Mail —Boston, MA
Manage large amounts of incoming phone calls. Provide accurate, valid and complete information by using the right methods/tools.
$16 - $18 an hour
Quick Apply
Customer Service Representative
Hub Pen Company LLC —Braintree, MA
They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
Estimated: $41.1K - $52K a year
Quick Apply
5d
Dental office receptionist
Alliance Dental Center —Quincy, MA
Answer, respond and properly route telephone calls, email and texts. Work with the Patient Care Representative to act as liaison between the office and vendors …
$20 - $24 an hour
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Patient Representative
Dana-Farber Cancer Institute —Brookline, MA
Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls.
Estimated: $42.2K - $53.4K a year
5d
Patient Service Representative (PSR)- Remote
Atrius Health —Boston, MA
Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Pay: $21.00 - $24.50 per hour.
$21.00 - $24.50 an hour
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3d
Patient Experience Representative (hybrid)
Boston Children's Hospital —Boston, MA
A.Answer, screen, and route telephone calls. This role is front-facing with our patients at our front desk and assists in check-in, patient scheduling, and…
16h
Patient Finance Representative
Boston Children's Hospital —Boston, MA
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance,…
10h
Patient Service Representative I - 7a-3:30p EOW
Atrius Health —Boston, MA
Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care.
Estimated: $38K - $48.1K a year
6d
Patient Experience Representative (Training Program )
Boston Children's Hospital —Boston, MA
_After successful completion\* of the Patient Access Workforce Initiative training program (PAWI), candidates will have the opportunity to apply to permanent…
$16 - $24 an hour
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6d
Patient Experience Representative- Cardiology Lab
Boston Children's Hospital —Boston, MA
Answers, screens and routes telephone calls and greets and directs patients/parents, physicians and other hospital staff.
5d
Patient Service Representative I - Remote near Watertown, MA
Atrius Health —Watertown, MA
Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care.
Estimated: $37.9K - $48K a year
Patient Services Representative II Remote (MA Residents only)
Atrius Health —Watertown, MA
Handles the more complex issues arising through incoming calls. Duties include but are not limited to handling incoming patient inquires and assisting patients…
$22.50 - $24.50 an hour
Quick Apply
Patient Experience Representative I (Gynecology)
Boston Children's Hospital —Boston, MA
Recording and forwarding messages and triaging calls for urgent information or services. Answering, screening and routing phone calls.
Referral Coordinator
Minka Health —Chestnut Hill, MA
Ø Handles patient questions, on-site and by telephone, regarding problematic accounts. This includes working directly with physicians, referral coordinator and…
$22 - $24 an hour
Quick Apply
Patient Experience Representative (3:00pm-11:30pm)
Boston Children's Hospital —Boston, MA
Answer, screen, and route telephone calls. D.Manages large amounts of inbound and outbound calls in a timely manner. D.Notify Charge Nurse of patient's arrival.
Patient Check-In Representative- Multiple Locations Hiring
Atrius Health —Boston, MA
Related Associate’s degree in Business or related field preferred. At least one year experience in a business role (i.e., healthcare or hospitality check in…
Estimated: $42.6K - $54K a year
Full Time Patient Account Rep/Fiscal Clerk/Front Desk
BayMark Health Services —Woburn, MA
Backup Receptionist as needed by: Checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
Estimated: $32K - $40.5K a year
13h

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Client Service Representative (CSR)

Ged Lawyers Boston, MA

Quick Apply

Job Details

Full-time Estimated: $41.9K - $53K a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Microsoft Excel
Customer service
Microsoft Office
Personal injury law
High school diploma or GED
Medical billing
Negotiation

Full Job Description

POSITION SUMMARY:

The Client Service Representative assumes a pivotal role in the organization by managing patient/client files, ensuring meticulous documentation arrangement, and navigating various systems efficiently. This role demands a keen eye for quality review and the ability to decipher diverse documents such as EOBs, AOBs, patient ledgers, PIP logs, and legal documentation. An in-depth understanding of Auto Carriers, Health Insurance, and Third-Party Administrators (TPAs) is essential, along with the ability to differentiate between policy numbers and claim numbers while strictly adhering to privacy and security protocols for protected health information. An ideal candidate for the position will have prior experience in medical billing, which enriches their skill set for effectively handling the responsibilities outlined in the job description.

PRIMARY DUTIES & RESPONSIBILITIES:

Adeptly scan, upload, and arrange various documents with speed and accuracy.
Efficiently maneuver through diverse medical billing systems necessary for accessing patient files.
Conduct thorough quality reviews to ensure the accuracy and completeness of all documents.
Identify various documents, including EOBs (explanation of benefits), AOBs (assignment of benefits), patient ledgers, PIP logs, and some legal paperwork.
Demonstrate the ability to identify Auto Carriers, Health Insurance, and Third-Party Administrators (TPAs), and understand their roles and processes.
Understand the significance of policy and claim numbers throughout the audit process.
Proactively identify and resolve issues following established protocols.
Maintain the confidentiality and security of protected health information in compliance with HIPAA regulations.
Provide exceptional customer service to clients, addressing inquiries and concerns promptly and professionally.
Collaborate effectively with internal teams to ensure smooth communication and resolution of issues.
Document and escalate complex cases or discrepancies according to established protocols.
Participate in ongoing training and professional development opportunities to stay updated on industry trends and best practices.
Assist in the development and implementation of process improvements to enhance efficiency and quality of service delivery.
Maintain employee activity production tracking to monitor and assess individual performance levels.
Continuously maintain and update client information as required to ensure accuracy and relevance.
Support other administrative tasks and projects as assigned by management to meet organizational needs and priorities.

KNOWLEDGE, SKILLS, AND ABILITIES:

Medical Billing experience with high-level Customer Service Experience
Scanning Documents
Some knowledge of the medical field and terminology (worked in a doctor’s office – Medical Assistant that has worked in the front and back office)
Familiar with CMS 1500 – HICA Healthcare Insurance Claim Form
Perform additional duties as assigned.

QUALIFICATIONS:

High School diploma, required. 2 years of college, preferred.
Excellent communication, customer service, interpersonal, organizational, decision-making, relationship building and negotiation skills.
Ability to handle confidential information and abide by HIPAA laws and other medical policies.
Proficiency in CRM software and Microsoft Office Suite (MS Office - Word, Excel, PowerPoint and Outlook).
Requires 80% travel to various clients in different counties, regions of Massachusetts

PHYSICAL DEMANDS

Prolonged periods of standing or sitting at a desk while working on a computer interacting with clients. Lifting or carrying documents or equipment, such as scanners or a laptop, occasionally. Must be able to lift up to 15 pounds at times. Using hands or fingers to operate office equipment, type, or handle paperwork. Communicating verbally with clients and colleagues in person or over the phone for extended periods. Occasionally bending, stooping, or reaching to access files or office supplies. Maintaining focus and concentration for extended periods while performing detailed tasks. These physical demands may vary depending on the specific requirements of the job.

Job Type: Full-time

Schedule: Monday to Friday

Location: New Bedford, MA – Worcester, MA – Framingham, MA

Top Reasons to Work for Us!

Ged Lawyers provides a wide range of benefits including: medical, vision and dental insurance, life insurance, short and long-term disability, 401K matching plan, holidays and paid time off.

Staffing Agencies: Unsolicited resumes from search firms will not be honored as valid. Consequently, we politely ask agencies not to solicit our business managers directly as well. Thank you in advance.

EOE/M/F/D/V

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Work Location: On the road

Quick Apply

Patient Representative jobs in Boston, MA

Client Service Representative (CSR)

Customer Service Representative - Enter the Healthcare Field!

Delivery Driver at a Top Workplace

Customer Service Representative

Customer Service Representative

Dental office receptionist

Patient Representative

Patient Service Representative (PSR)- Remote

Patient Experience Representative (hybrid)

Patient Finance Representative

Patient Service Representative I - 7a-3:30p EOW

Patient Experience Representative (Training Program )

Patient Experience Representative- Cardiology Lab

Patient Service Representative I - Remote near Watertown, MA

Patient Services Representative II Remote (MA Residents only)

Patient Experience Representative I (Gynecology)

Referral Coordinator

Patient Experience Representative (3:00pm-11:30pm)

Patient Check-In Representative- Multiple Locations Hiring

Full Time Patient Account Rep/Fiscal Clerk/Front Desk

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