20 Best support analyst jobs in Tampa, FL (Hiring Now!)

Service Desk Analyst
MUFG Bank, Ltd. —Tampa, FL
Evaluate effectiveness of new utilities and state of the art tools, providing feedback to management. Successfully handling 40 inbound Service Desk calls…
$34 - $43 an hour
Sales Analyst
Rocket Pest Control —Tampa, FL
Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence. Ability to calculate basic math.
$20 - $25 an hour
Quick Apply
6d
FSR Analyst (PG)
DCI Solutions —Tampa, FL
Troubleshoot technical issues and develop new use cases. Respond to user requests and work with the engineering team to troubleshoot issues.
$100,000 - $160,000 a year
Quick Apply
6d
FSR Analyst (P)
DCI Solutions —Tampa, FL
Troubleshoot technical issues and develop new use cases. Respond to user requests and work with the engineering team to troubleshoot issues.
$120,000 - $160,000 a year
Quick Apply
2d
FSR Analyst
DCI Solutions —Tampa, FL
Troubleshoot technical issues and develop new use cases. Respond to user requests and work with the engineering team to troubleshoot issues.
$100,000 - $140,000 a year
Quick Apply
Board Certified Behavior Analyst (BCBA)
Butterfly Effects —Lutz, FL
Internal CE presentations by prominent leaders in our field through our "PD Speaker Series". Master's degree in Applied Behavior Analysis or related field.
$75,000 - $90,000 a year
Quick Apply
9d
LIS Analyst
ClinDCast LLC —Tampa, FL
Provide technical support and troubleshooting for LIS users, including laboratory technicians, clinicians, and IT staff.
$60 an hour
Quick Apply
4h
Accounting Analyst
Rello Search Partners —Tampa, FL
Conduct variance analysis to identify trends, risks and opportunities. Develop and implement strategies to improve collection rates and reduce overdue accounts.
$65,000 - $70,000 a year
Quick Apply
6d
Operational Risk Management Markets Analyst
MUFG Bank, Ltd. —Tampa, FL
Support the production of periodic operational risk scorecards and reports that provide executive management a consolidated view of the assigned business lines'…
$68,000 - $87,000 a year
Business Analyst (Supply Chain)
The Personnel Consulting Group —United States
This role will be instrumental in driving the requirements gathering and selection process for a software package that aligns with the future state process and…
$100,000 a year
Quick Apply
Reconciliation Operations Analyst
MUFG Bank, Ltd. —Tampa, FL
Cross-Referencing Skills: Ability to cross-reference borrower names against incoming messages to determine accurate matching.
$65,000 - $80,000 a year
8d
Information Security Analyst
General Dynamics Information Technology —Macdill AFB, FL
Performs advanced digital forensics collection and analysis on all networks and devices including system image analysis, system and network timeline analysis,…
$102,000 - $138,000 a year
Data Analyst (Remote)
KnowBe4 —Clearwater, FL
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length…
$75,000 - $80,000 a year
Quick Apply
1d
Desktop Support Analyst
Ashley Furniture HomeStore —Ybor City, FL
Associate degree in Computer Science, Information Systems or related field or equivalent work experience. Experience supporting PCs running Windows Operating…
$19 - $23 an hour
Quick Apply
10d
Supply Chain Power BI Analyst
Refresco —Tampa, FL
Bachelor’s degree in Supply Chain, Business, or related field preferred. The Supply Chain Analyst II, Network Planning will be responsible for the creation and…
Quick Apply
Agile Business Analyst
Suncoast Credit Union —Tampa, FL
Basic understanding of user-centered design (UCD) to aid in usability and accessibility analysis of applications and empirical analysis.
Estimated: $76.7K - $97.1K a year
Business Analyst
Doodie Calls, Inc. —Saint Petersburg, FL
Bachelor's degree in a quantitative field such as statistics, mathematics, information technology, engineering, computer science, or related field.
$55 - $65 an hour
Quick Apply
2d
Trade Service Ops Compliance Analyst -Hybrid - Tampa
MUFG Bank, Ltd. —Tampa, FL
Extensive understanding of trade transactions products and services along with related regulatory programs such as BSA/AML Red Flags, Sanctions/OFAC, Anti…
$66,000 - $85,000 a year
Data Analyst
ADL Delivery —Thonotosassa, FL
Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science). Familiarity with data wrangling tools like KNIME, Alteryx, or…
$67,888 - $73,708 a year
Quick Apply
1d
Sr. Financial Analyst - Pricing - Remote
Wells Enterprises —United States
Prepare financial analysis for leadership including explanation of variances to forecast, plan, and prior periods and other ad-hoc analysis as requested.
Estimated: $80.9K - $102K a year
14d

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Service Desk Analyst

MUFG Bank, Ltd. - Tampa, FL

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Job Details

Full-time $34 - $43 an hour

Benefits

Paid parental leave
Health insurance
Tuition reimbursement
Parental leave
Retirement plan

Qualifications

Microsoft Outlook
Management
Computer Science
Software troubleshooting
Customer service
5 years
Windows
Microsoft Office
Master's degree
Analysis skills
Bachelor's degree
SharePoint
ServiceNow
IT
Desktop administration
Citrix
Communication skills
Microsoft Intune
Active Directory
Intune
Time management
Help desk
VPN

Full Job Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary

In this role, the Service Desk Tier 1 Technician will serve as the primary Point-Of-Contact for all incidents/service requests, based on prioritization and urgency/impact, as reported by business stakeholders. The position will also be responsible for ensuring standardized and comprehensive troubleshooting steps are performed for each individual incident/request, providing thorough reporting as needed for escalation.

The Service Desk Tier 1 Technician will also provide first contact support for all internal employee facing problems related to hardware, software, networking.

To be successful in this role, you will rely on your proven IT troubleshooting skills, analytical aptitude, broad technical knowledge, and documented work experience to “hit the ground running”.

Responsibilities

Serve as the initial point of contact for diagnosing and resolving technology-related issues while being responsible for documenting IT requests and status in our IT ticket tracking system (Service Now)
Successfully handling 40 inbound Service Desk calls/interactions per day in a fast-paced environment (200 interactions per week).
Use analytical and creative thinking to address moderately complex assignments with minimal supervision.
Provide exceptional customer service by listening to users' issues, troubleshooting, and resolving their problems efficiently while showing empathy and maintaining a professional and courteous demeanor.
Perform remote troubleshooting through diagnostic techniques and asking pertinent questions, determining the best solution based on the issue and details provided by customers.
Generate detailed categorization and documentation of issues, customer interactions, troubleshooting steps taken, pertinent information gathered, and resolutions.
Must be able to interact professionally with internal clients and collaborate with other IT colleagues to ensure an acceptable technical fix.
Proactively contribute ideas for service improvement.
Emphasis in customer service, while being mindful of the life cycle of a call from inception to completion while keeping the user informed and managing their expectations
Maintain up-to-date knowledge of hardware, software, and general IT systems.
Mentor team members to broaden team knowledge and technical skills as needed.
Participates in analysis of client identified issues or problems which may require changes to procedures, standards, or systems.
Evaluate effectiveness of new utilities and state of the art tools, providing feedback to management
Perform other duties as assigned.

Skills/Competencies

Minimum 5+ years' experience working on a high call volume Help Desk
Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow-through.
Ability to self-learn, work independently, and troubleshoot IT related items effectively in a fast-paced environment.
Strong communication skills, both verbal and written, to ensure clear and concise exchange of technical information in an effective manner with end-users and colleagues.
Ability to diagnose and resolve hardware and software problems for end-users, including issues with Windows-based computers, printers, software applications, mobile devices, cloud applications, and network connectivity such as VPN and Wi-Fi
Excellent problem solving, analytical, and time management skills.
Knowledge of IT security best practices and how to educate users on the importance of safeguarding sensitive data and credentials.
Ability to provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.
Recognize and retain a variety of incoming call types and knowledge bases for common resolutions.
Proficiency with Microsoft Office/O365 (Teams/Outlook/OneDrive/SharePoint/etc), Entra, Intune, MFA, and Active Directory
Knowledge of Citrix Virtual Desktop, Citrix Director, Citrix Workspace, and Microsoft Virtual Desktop administration
Have superb communication and interpersonal skills. That means being able to explain and walk through complex computer solutions to customers who are not computer savvy and the ability to transform customer requests into comprehensive technical and process requirements.

Education

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

The typical base pay range for this role is between $34 per hour - $43 per hour depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

Apply Now

support analyst jobs in Tampa, FL

Service Desk Analyst

Sales Analyst

FSR Analyst (PG)

FSR Analyst (P)

FSR Analyst

Board Certified Behavior Analyst (BCBA)

LIS Analyst

Accounting Analyst

Operational Risk Management Markets Analyst

Business Analyst (Supply Chain)

Reconciliation Operations Analyst

Information Security Analyst

Data Analyst (Remote)

Desktop Support Analyst

Supply Chain Power BI Analyst

Agile Business Analyst

Business Analyst

Trade Service Ops Compliance Analyst -Hybrid - Tampa

Data Analyst

Sr. Financial Analyst - Pricing - Remote

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